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faq:administrator:2auth_admin_guide

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faq:administrator:2auth_admin_guide [2023/09/29 14:22] – [Introduction] vikkifaq:administrator:2auth_admin_guide [2023/09/29 16:02] (current) – [Introduction] vikki
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 Welcome to the Administrator's guide for **[[faq:security:2auth|2Auth]]** (Lookafter's Second Factor Authentication Feature). This guide will help you understand and manage 2Auth within your organization, enhancing security for user accounts. Welcome to the Administrator's guide for **[[faq:security:2auth|2Auth]]** (Lookafter's Second Factor Authentication Feature). This guide will help you understand and manage 2Auth within your organization, enhancing security for user accounts.
 +
 +
 +----
 +
  
 ===== Introduction ===== ===== Introduction =====
  
-2Auth is a security feature that adds an additional layer of protection to user accounts. It requires users to provide a one-time password (OTP), which is sent to their registered email (2Auth Email) during the login process.+**2Auth** is a security feature that adds an additional layer of protection to user accounts. It requires users to provide a one-time password (OTP), which is sent to their registered email (2Auth Email) during the login process.
  
-2Auth settings are managed at user level (per-user basis). This means that as the voadmin/avomaster, you do not enable or disable SFA for all users collectively. Instead, you have the ability to enable or disable 2Auth for individual users.+2Auth settings are managed at **user level (per-user basis)**. This means that as a voadmin/avomaster, you do not enable or disable SFA for all users collectively. Instead, you have the ability to enable or disable 2Auth for users **individually**.
  
-You can access a user's 2Auth settings under the 2Auth section of the [[faq:administrator:access_user_list|user's account settings]].+You can access a user's 2Auth settings under the "2Auth" section of the [[faq:administrator:access_user_list|user's account settings]]. 
 + 
 +|{{:faq:administrator:managing_email_configurations:2auth:enable_2auth_for_user:0.jpg|}}| 
 + 
 +----
  
 ===== Setting Up 2Auth for User ===== ===== Setting Up 2Auth for User =====
 To enable 2Auth for a user: To enable 2Auth for a user:
  
-1. Go to Profile > Admin > Accounts, and select the user.+1. Go to **Profile** > **Admin** > **Accounts**, and **select the user**.
  
-2. Tick the "Enable 2Auth" checkbox.+2. **Tick** the **"Enable 2Auth"** checkbox.
  
-3. Enter the email address where the user will receive the One-Time Password (OTP).+|{{:faq:administrator:managing_email_configurations:2auth:enable_2auth_for_user:1.jpg|}}|
  
-4. Click Update.+3. **Enter the email address** where the user will receive the One-Time Password (OTP).
  
-Once this is saved, the user will be required to enter an OTP as second factor authentication on his/her next login.+|{{:faq:administrator:managing_email_configurations:2auth:enable_2auth_for_user:2.jpg|}}| 
 + 
 +4. Click **Update**. 
 + 
 +|{{:faq:administrator:managing_email_configurations:2auth:enable_2auth_for_user:3.jpg|}}| 
 + 
 +Once this is saved, the user will be required to enter an OTP as second factor authentication on their next login. 
 + 
 +----
  
 ===== Editing User's 2Auth Email ===== ===== Editing User's 2Auth Email =====
 To change the user's 2Auth Email for receiving OTP: To change the user's 2Auth Email for receiving OTP:
  
-1. Go to Profile > Admin > Accounts, and select the user.+1. Go to **Profile** > **Admin** > **Accounts**, and **select the user**.
  
-2. Change the email address at the "2Auth" section.+2. **Change the email address** at the "2Auth" section.
  
-3. Click Update to save the setting.+|{{:faq:administrator:managing_email_configurations:2auth:change_users_2auth_email:1.jpg|}}| 
 + 
 +3. Click **Update** to save the setting. 
 + 
 +|{{:faq:administrator:managing_email_configurations:2auth:enable_2auth_for_user:3.jpg|}}| 
 + 
 +----
  
 ===== Deactivating 2Auth for User ===== ===== Deactivating 2Auth for User =====
 To disable 2Auth for a user: To disable 2Auth for a user:
  
-1. Go to Profile > Admin > Accounts, and select the user.+1. Go to **Profile** > **Admin** > **Accounts**, and **select the user**. 
 + 
 +2. **Untick** the **"Enable 2Auth"** checkbox. 
 + 
 +|{{:faq:administrator:managing_email_configurations:2auth:disable_2auth_for_user:1.jpg|}}| 
 + 
 +3. Click **Update**. 
 + 
 +---- 
 + 
 +===== Questions & Answers (Q&A) =====
  
-2. Untick the "Enable 2Auth" checkbox.+=== 1. What can I do if my user is not able to receive the 2Auth OTP email? === 
 +If your user did not receive the 2Auth OTP email in their Inbox, Spam or other folder after more than 10 minutes, you can either: 
 +  * Change the user's 2Auth Email to an email address that can receive the OTP email; or 
 +  * Temporarily disable 2Auth for the user while ensuring the user's 2Auth Email does not block emails coming from lookafter.com traffic.
  
-3. Click Update.+=== 2. Can I enforce 2Auth on multiple users? === 
 +As 2Auth is applied per-user basis, there is no option to enable the feature for multiple users collectively. 2Auth has to be enabled user-by-user (either by user's initiative, or by the voadmin/avomaster within each user's account setting). 
  
faq/administrator/2auth_admin_guide.1695968536.txt.gz · Last modified: 2023/09/29 14:22 by vikki

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