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--- faq:administrator:2auth_admin_guide [2023/09/29 15:42] – [Editing User's 2Auth Email] vikki
+++ faq:administrator:2auth_admin_guide [2023/09/29 16:02] (current) – [Introduction] vikki
@@ Line 16: / Line 16: @@
 You can access a user's 2Auth settings under the "2Auth" section of the [[faq:administrator:access_user_list|user's account settings]].
+|{{:faq:administrator:managing_email_configurations:2auth:enable_2auth_for_user:0.jpg|}}|
 ----
@@ Line 24: / Line 26: @@
 . Go to **Profile** > **Admin** > **Accounts**, and **select the user**.
-. Tick the **"Enable 2Auth"** checkbox.
+. **Tick** the **"Enable 2Auth"** checkbox.
 |{{:faq:administrator:managing_email_configurations:2auth:enable_2auth_for_user:1.jpg|}}|
@@ Line 58: / Line 60: @@
 To disable 2Auth for a user:
-. Go to Profile > Admin > Accounts, and select the user.
+. Go to **Profile** > **Admin** > **Accounts**, and **select the user**.
+. **Untick** the **"Enable 2Auth"** checkbox.
+|{{:faq:administrator:managing_email_configurations:2auth:disable_2auth_for_user:1.jpg|}}|
+. Click **Update**.
+----
+===== Questions & Answers (Q&A) =====
-. Untick the "Enable 2Auth" checkbox.
+=== 1. What can I do if my user is not able to receive the 2Auth OTP email? ===
+If your user did not receive the 2Auth OTP email in their Inbox, Spam or other folder after more than 10 minutes, you can either:
+  * Change the user's 2Auth Email to an email address that can receive the OTP email; or
+  * Temporarily disable 2Auth for the user while ensuring the user's 2Auth Email does not block emails coming from lookafter.com traffic.
-. Click Update.
+=== 2. Can I enforce 2Auth on multiple users? ===
+As 2Auth is applied per-user basis, there is no option to enable the feature for multiple users collectively. 2Auth has to be enabled user-by-user (either by user's initiative, or by the voadmin/avomaster within each user's account setting).

AGNX

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