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| faq:administrator:2auth_admin_guide [2023/09/29 15:45] – [Setting Up 2Auth for User] vikki | faq:administrator:2auth_admin_guide [2023/09/29 16:02] (current) – [Introduction] vikki | ||
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| You can access a user's 2Auth settings under the " | You can access a user's 2Auth settings under the " | ||
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| === 1. What can I do if my user is not able to receive the 2Auth OTP email? === | === 1. What can I do if my user is not able to receive the 2Auth OTP email? === | ||
| - | If your user did not receive the 2Auth OTP email in their Inbox, Spam or other folder, you can either: | + | If your user did not receive the 2Auth OTP email in their Inbox, Spam or other folder |
| * Change the user's 2Auth Email to an email address that can receive the OTP email; or | * Change the user's 2Auth Email to an email address that can receive the OTP email; or | ||
| * Temporarily disable 2Auth for the user while ensuring the user's 2Auth Email does not block emails coming from lookafter.com traffic. | * Temporarily disable 2Auth for the user while ensuring the user's 2Auth Email does not block emails coming from lookafter.com traffic. | ||