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--- faq:domain_and_web_hosting:troubleshoot_ftp_errors [2016/03/17 12:02] – created vikki
+++ faq:domain_and_web_hosting:troubleshoot_ftp_errors [2022/04/04 15:30] (current) – vikki
@@ Line 1: / Line 1: @@
+[[:start|Home]] > [[:faq|FAQ]] > [[faq:website|Website]] > [[faq:website#ftp_lamp|FTP & LAMP]] > **Troubleshooting FTP errors**
 ====== Troubleshooting FTP errors ======
@@ Line 5: / Line 7: @@
 **Answer**:\\
-  - Check if the FTP connection is being blocked by your computer/network firewall. You may need to configure the firewall to allow FTP connection.
+. Check if your FTP server, username and password are correct.\\
-  - Try using "explicit FTP over TLS if available" as the encryption mode of your FTP protocol.
+You can obtain the latest FTP login information via the steps as shown [[faq:domain_and_web_hosting:how_do_i_obtain_my_ftp_information|in this article]].
-  - We suggest you to use FileZilla as your FTP client. You may download the software [[https://filezilla-project.org/|here]].
+. Check if the FTP connection is being blocked by your computer/network firewall.\\
+You may need to configure the firewall to allow FTP connection.
+. Try using "explicit FTP over TLS if available" as the encryption mode of your FTP protocol.
+. We suggest you to use FileZilla as your FTP client. You may download the software [[https://filezilla-project.org/|here]].
-If you are still getting errors, please screen capture the error and send to **support@afteroffice.com**.
+If you are still getting errors, please screen capture the error and send to [[helpdesk@lookafter.com]].

AGNX

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