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--- faq:email:ms_outlook_keeps_asking_for_password [2023/04/06 16:11] – vikki
+++ faq:email:ms_outlook_keeps_asking_for_password [2023/09/25 17:28] (current) – [3. Restart your device and Internet modem/router] vikki
@@ Line 27: / Line 27: @@
 **NOTE:** Newer versions of mail clients enforce SSL/TLS over SMTP, POP and IMAP, where the incoming and outgoing email server must match the SSL/TLS certificate. As Lookafter is using *.agnx.com as the Global Network Exchange domain for SSL/TLS connections, your mail clients may reject your login if you are using the usual mail.xxx.com. For this case, we suggest to switch to vo1.agnx.com / vo2.agnx.com / v1.agnx.com / g1.agnx.com (please consult the support team for the correct server address) instead of mail.xxx.com to resolve the issue.
 ==== 3. Restart your device and Internet modem/router ====
-Many basic problems can be solved by simply restarting your device. Restarting your device and Internet modem/router will clear caches or any stuck sessions that may be causing the issue.
+Many basic problems can be solved by simply restarting your device. Restarting your device and Internet modem/router will clear caches or any stuck sessions that may be causing the issue.\\
+Please wait at least 2 minutes during the restart process to ensure a more thorough and effective reboot.
 ==== 4. Disable antivirus program temporarily ====

AGNX