faq:email:troubleshooting_outlook_cannot_connect_to_server
Differences
This shows you the differences between two versions of the page.
| faq:email:troubleshooting_outlook_cannot_connect_to_server [2022/09/06 12:02] – created vikki | faq:email:troubleshooting_outlook_cannot_connect_to_server [2024/07/15 10:20] (current) – vikki | ||
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| Please try the following steps to troubleshoot the issue: | Please try the following steps to troubleshoot the issue: | ||
| - | ==== 1. Check if you are able to access webmail or other websites ==== | + | ==== 1. Check email settings in Outlook ==== |
| + | Firstly, please check if the email settings in your Outlook are correct. You can refer to the following guides: | ||
| + | |||
| + | * [[faq: | ||
| + | * [[faq: | ||
| + | |||
| + | |||
| + | ==== 2. Check if you are able to access webmail or other websites ==== | ||
| Check if you are able to log in to your webmail at https:// | Check if you are able to log in to your webmail at https:// | ||
| If you are able to login, try restarting your Outlook and PC to see if the issue persists.\\ | If you are able to login, try restarting your Outlook and PC to see if the issue persists.\\ | ||
| If you are not able to access webmail or other website, the issue is most likely due to unstable Internet connection, which you can follow through step 2 and 3 below to further troubleshoot. | If you are not able to access webmail or other website, the issue is most likely due to unstable Internet connection, which you can follow through step 2 and 3 below to further troubleshoot. | ||
| - | ==== 2. Switch to another Internet connection/ | + | ==== 3. Switch to another Internet connection/ |
| Try connecting to another alternate Internet or broadband connection to see if the error persists.\\ | Try connecting to another alternate Internet or broadband connection to see if the error persists.\\ | ||
| If the issue resolves after switching to another network, it means the previous Internet that your device is connecting to is experiencing issue. You can try restarting your router/ | If the issue resolves after switching to another network, it means the previous Internet that your device is connecting to is experiencing issue. You can try restarting your router/ | ||
| - | ==== 3. Restart Internet modem/ | + | ==== 4. Restart Internet modem/ |
| Restarting router helps purging cache and stuck sessions that may be causing the error. | Restarting router helps purging cache and stuck sessions that may be causing the error. | ||
| - | ==== 4. Disable antivirus program temporarily ==== | + | ==== 5. Disable antivirus program temporarily ==== |
| If you have an antivirus program running on your device, try disabling it as it may be interfering with the connection between Ms Outlook and the email server. | If you have an antivirus program running on your device, try disabling it as it may be interfering with the connection between Ms Outlook and the email server. | ||
faq/email/troubleshooting_outlook_cannot_connect_to_server.1662436964.txt.gz · Last modified: 2022/09/06 12:02 by vikki
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