AGNX - faq:email

add_contact_address_book

Anonymous (anonymous@undisclosed.example.com) — 2022-02-18T11:10:09+00:00

Home > FAQ > Email > Webmail > Add Contact Into Webmail (VO) Address Book Add Contact Into Webmail/VO Address Book To add a contact email into your Virtual Office (VO) Address Book: 1. On Email, click on Address (which is under Configuration). 2. On your Address Book, click on the

archive_emails_mozilla_thunderbird

Anonymous (anonymous@undisclosed.example.com) — 2022-03-04T09:37:25+00:00

Home > FAQ > Email > Email Clients & Mobile > Other Settings and Configurations > How to archive emails with Mozilla Thunderbird How to archive emails with Mozilla Thunderbird When you use IMAP mail account, it is likely that your old emails will keep piling up in your mailboxes and use up your mail disk quota. In this case, Mozilla Thunderbird can assist you to reduce your mail disk by archiving your emails.

archive_emails_ms_outlook

Anonymous (anonymous@undisclosed.example.com) — 2024-11-14T01:49:20+00:00

Home > FAQ > Email > Email Clients & Mobile > Other Settings and Configurations > How to archive emails with Microsoft Outlook How to archive emails with Microsoft Outlook When you use IMAP mail account, it is likely that your old emails will keep piling up in your mailboxes and use up your mail disk quota. In this case, Microsoft Outlook archive feature may help you to reduce your mail disk.

avo_mail_server_configurations

Anonymous (anonymous@undisclosed.example.com) — 2022-10-05T06:32:44+00:00

Home > FAQ > Email > General > Lookafter Mail Server Configurations Lookafter Mail Server Configurations You can configure your email clients (e.g. Ms Outlook, Windows Live Mail, Mozilla Thunderbird, Apple Mail, etc) to send and receive emails through your domain.com email account that is hosted with Lookafter. The following is the summary of mail server settings.

avo_mail_server_secure_smtp_imap_pop3

Anonymous (anonymous@undisclosed.example.com) — 2022-09-23T02:53:31+00:00

Home > FAQ > Email > General > VO Mail Server Configurations with Secure SMTP and IMAP/POP3 VO Mail Server Configurations with Secure SMTP and IMAP/POP3 Lookafter mail server now provides STARTTLS support for SMTP on port 587 and SSL/TLS support for IMAP on port 993 and POP3 on port 995.

avoid_emails_being_blacklisted

Anonymous (anonymous@undisclosed.example.com) — 2022-02-16T07:55:26+00:00

Home > FAQ > Email > General > How to avoid email being blocked or blacklisted How to avoid email being blocked or blacklisted A blacklist is a list of IP addresses or domains that have been identified to have sent spam emails previously. This list is created and gathered by independent spam organizations, and most ISPs and companies would follow such list to filter incoming emails. There are also some companies that have their own internal blacklist system, which blocks emails that they think…

avoid_emails_going_into_recipient_s_spam_or_junk

Anonymous (anonymous@undisclosed.example.com) — 2022-03-08T02:47:07+00:00

Home > FAQ > Email > Spam & Junk > How to avoid your emails going into your recipient’s spam or junk mailbox How to avoid your emails going into your recipient’s spam or junk mailbox When you send emails, there is a slight chance that it may end up in your recipient’s spam or junk folder rather than his/her inbox folder. It can be annoying as the intended recipients may miss out your important emails.

blacklist_an_email_address_on_webmail

Anonymous (anonymous@undisclosed.example.com) — 2022-02-22T07:08:42+00:00

Home > FAQ > Email > Webmail > Blacklist a Sender Email Address on your Webmail Blacklist a Sender Email Address on your Webmail If you are constantly receiving email that you identified as spam or junk mail in your Inbox, you can either set it as Junk using the Global Mail Rules or blacklist the sender email address from your webmail.

can_i_allow_spoof

Anonymous (anonymous@undisclosed.example.com) — 2025-03-10T03:42:19+00:00

Home > FAQ > Email > Spam & Junk > Can I allow spoof for my domain's email? Can I allow spoof for my domain's email? Note: The “Allow spoof email” option has been deprecated following our SPF policy update in March 2025, as part of our efforts to enhance email security and prevent spoofing attacks. Question: Can I allow spoof for my domain's email?

can_i_recall_a_sent_email

Anonymous (anonymous@undisclosed.example.com) — 2024-03-26T06:58:39+00:00

Home > FAQ > Email > Email Clients & Mobile > Mail Client Issues and Troubleshooting > FAQ: Can I recall a sent email? FAQs: Can I recall a sent email? Q: Can I recall a sent email once it has been sent? A: No, unfortunately, our email service currently doesn't offer a recall feature for sent emails. Once you hit send, the email is delivered to your recipient's server, and retrieving it after that point isn't possible.

cant_receive_an_email_on_outlook

Anonymous (anonymous@undisclosed.example.com) — 2023-12-06T09:37:13+00:00

Home > FAQ > Email > Email Clients & Mobile > Mail Client Issues and Troubleshooting > Can't receive an email on Outlook: Troubleshooting Steps Can't receive an email on Outlook: Troubleshooting Steps To troubleshoot this issue, please follow these steps: Step 1: Check Your Internet Connection Ensure that your internet connection is stable. Try accessing other websites or applications to confirm that your internet is working properly.

catch-all_email_with_postmaster

Anonymous (anonymous@undisclosed.example.com) — 2022-07-06T07:18:25+00:00

Home > FAQ > Email > General > How to catch all emails with postmaster How to catch all emails with postmaster account? In Lookafter system, postmaster is a reserved catch-all user account that will capture and store all emails sending to non-existent users in your domain.

certificate_warning_on_mail_client

Anonymous (anonymous@undisclosed.example.com) — 2022-09-27T09:42:50+00:00

Home > FAQ > Email > Email Clients & Mobile > Mail Client Issues and Troubleshooting > Why does my email client keep showing certificate warning Why does my email client keep showing certificate warning? When you are connecting your email client (e.g. Ms Outlook) using SSL/TLS connection, or the mail client enforces SSL/TLS to all connections, the server provides the SSL certificate to your mail client. The mail client then analyzes the certificate and verifies against the mail server addres…

change_account_settings_on_ms_outlook

Anonymous (anonymous@undisclosed.example.com) — 2022-10-05T06:31:21+00:00

Home > FAQ > Email > Email Clients & Mobile > Other Settings and Configurations > How to change account settings on Ms Outlook How do I change my account settings on Ms Outlook? 1. On your Ms Outlook, go to File. 2. Select Account Settings > Manage profile. 3. Click on Email Accounts.... 4. Double-click on your email account.

change_password_mozilla_thunderbird_new

Anonymous (anonymous@undisclosed.example.com) — 2021-12-08T08:01:27+00:00

How to change password of email account on Mozilla Thunderbird In any event that you have changed your Virtual Office (VO) account password, there is also a need to change it on your mail client such as Mozilla Thunderbird, if you are using one. The following guide shows you the steps on how to change the password of your email account on Mozilla Thunderbird.

change_password_mozilla_thunderbird

Anonymous (anonymous@undisclosed.example.com) — 2022-03-04T06:13:42+00:00

Home > FAQ > Email > Email Clients & Mobile > Other Settings and Configurations > How to change password of email account on Mozilla Thunderbird How to change password of email account on Mozilla Thunderbird In any event that you have changed your Virtual Office (VO) account password, there is also a need to change it on your mail client such as Mozilla Thunderbird, if you are using one.

change_password_ms_outlook

Anonymous (anonymous@undisclosed.example.com) — 2023-10-26T02:14:04+00:00

Home > FAQ > Email > Email Clients & Mobile > Other Settings and Configurations > How to change password of email account on Ms Outlook How to change password of email account on Ms Outlook In the case that you have changed your Virtual Office (VO) account password, there is also a need to change it on your mail client such as Ms Outlook, if you are using one. The following guide shows you the steps on how to change the password of your email account on Ms Outlook.

change_server_settings_on_mac_mail

Anonymous (anonymous@undisclosed.example.com) — 2022-11-22T06:20:03+00:00

Home > FAQ > Email > Email Clients & Mobile > Other Settings and Configurations > How to change server settings on Apple Mac Mail How to change server settings on Apple Mac Mail? If you are using Apple Mail on your Macbook and wanted to access the mail server settings, follow the steps below. 1. Open Mail. On the top menu, select

change_view_on_address_book

Anonymous (anonymous@undisclosed.example.com) — 2022-02-17T07:46:17+00:00

Home > FAQ > Email > Webmail > How to show other field columns in Address Book How to show other field columns in Address Book The webmail's Address Book is showing Nick/Group, Email and Mobile of the contacts by default. If you wish to show more fields as extra columns, do the following:

check_ms_outlook_imap_settings

Anonymous (anonymous@undisclosed.example.com) — 2024-06-27T03:07:43+00:00

Home > FAQ > Email > Email Clients & Mobile > Mail Client Issues and Troubleshooting > Checking On Ms Outlook IMAP Settings Checking On Ms Outlook IMAP Settings To check if your IMAP setting is correct on your Ms Outlook, please follow through the following steps: 1. On your Ms Outlook, go to File. 2. Select Account Settings

check_ms_outlook_pop3_settings

Anonymous (anonymous@undisclosed.example.com) — 2023-10-02T03:57:11+00:00

Home > FAQ > Email > Email Clients & Mobile > Mail Client Issues and Troubleshooting > Checking On Ms Outlook POP3 Settings Checking On Ms Outlook POP3 Settings To check if your POP3 setting is correct on your Ms Outlook, please follow through the following steps: 1. On your Ms Outlook, go to File. 2. Select Account Settings

check_thunderbird_imap_settings

Anonymous (anonymous@undisclosed.example.com) — 2023-05-24T08:09:04+00:00

Home > FAQ > Email > Email Clients & Mobile > Mail Client Issues and Troubleshooting > Checking On Thunderbird IMAP Settings Checking On Thunderbird IMAP Settings To check if your IMAP setting is correct on your Mozilla Thunderbird, please follow through the following steps: 1. On Thunderbird, click your email account on the Folders pane, then click

check_thunderbird_pop3_settings

Anonymous (anonymous@undisclosed.example.com) — 2023-05-24T08:12:21+00:00

Home > FAQ > Email > Email Clients & Mobile > Mail Client Issues and Troubleshooting > Checking On Thunderbird POP3 Settings Checking On Thunderbird POP3 Settings To check if your POP3 setting is correct on your Mozilla Thunderbird, please follow through the following steps: 1. On Thunderbird, click your email account on the Folders pane, then click

choose_specific_imap_folders_to_appear_in_email_client

Anonymous (anonymous@undisclosed.example.com) — 2022-03-04T07:33:14+00:00

Home > FAQ > Email > Email Clients & Mobile > Other Settings and Configurations > Choose Specific IMAP Folders from Webmail to Appear in Email Client Choose Specific IMAP Folders from Webmail to Appear in Email Client If you are using IMAP to connect to your email account, you may only see your Inbox folder and no other folders you may have set up in your webmail. In this case, an IMAP folder list can be downloaded where you can then select which folders to view in your email client.

clear_ssl_certificate

Anonymous (anonymous@undisclosed.example.com) — 2022-03-04T09:38:43+00:00

Home > FAQ > Email > Email Clients & Mobile > Mail Client Issues and Troubleshooting > How to clear locally stored SSL certificate How to clear locally stored SSL certificate You may notice that your email application would suddenly prompting you to re-trust your SSL certificate. Or, if there is an SSL-related error when you try to send/receive mail?

conditional_email_fwd_redirect

Anonymous (anonymous@undisclosed.example.com) — 2022-02-16T07:59:50+00:00

Home > FAQ > Email > General > Conditional Email Forwarding and Redirect Conditional Email Forwarding and Redirect Lookafter webmail allows you to forward emails from an individual email account or a mail group to another email address, be it an internal or an external email address, except free mail address like gmail, yahoo (

dealing_with_blackmail

Anonymous (anonymous@undisclosed.example.com) — 2022-03-07T06:36:04+00:00

Home > FAQ > Email > Email Troubleshooting > I received blackmail emails - what should I do I received blackmail emails - what should I do? Firstly, what is it? This is generally known either as a “webcam blackmail”, “sextortion scam” or a “scam email”. They are structured to be more intrusive in nature and most would share the following similar feature on their subject line :

delete_junk_mail_automatically

Anonymous (anonymous@undisclosed.example.com) — 2022-03-08T02:49:22+00:00

Home > FAQ > Email > Spam & Junk > Delete Junk Mail Automatically Delete Junk Mail Automatically Question: I don't login webmail often since I am using POP3, is there a way to let virtual office (VO) to delete my junk mails collected in the Junk mailbox automatically?

email_delivery_to_free_services

Anonymous (anonymous@undisclosed.example.com) — 2022-09-27T06:21:09+00:00

Home > FAQ > Email > General > Email Delivery to Free Email Services Email Delivery to Free Email Services Free email services like gmail.com, yahoo.com, hotmail.com, etc has no obligation to accept an email should they see unfit, for whatever reason. As such, when you use Lookafter email service to send emails to free mail services, Lookafter has no guarantee on the email delivery to these free mail services.

email_rejected_by_gmail_due_to_failed_dkim_spf

Anonymous (anonymous@undisclosed.example.com) — 2023-06-28T07:55:25+00:00

Home > FAQ > Email > Email Troubleshooting > My emails have been rejected by Gmail with 550-5.7.26 error My emails have been rejected by Gmail with 550-5.7.26 error Question: My email sending to Gmail has been rejected with the following bounce error, what should I do? Answer: Starting November 2022, Google has enforced strict email authentication requirements for emails sending to Gmail accounts.

email_server_or_ip_unblock_request_template

Anonymous (anonymous@undisclosed.example.com) — 2022-07-06T02:19:56+00:00

Home > FAQ > Email > Email Troubleshooting > Email Server or IP Unblock Request Template Email Server or IP Unblock Request Template If your email could not reach a recipient due to their email server or spam filter is blocking your domain or server IP, please use the following template and notify them about the issue.

error_when_sending_email_could_not_find_server

Anonymous (anonymous@undisclosed.example.com) — 2022-03-07T03:26:37+00:00

Home > FAQ > Email > Email Troubleshooting > Error when sending email: Could not find server Error when sending email: Could not find server Question: I cannot send out any email. The error message shows “Cannot find server”. Why? Solution: If you are facing similar issue as above, firstly, please check whether your computer has an active internet connection. If not, please kindly contact your ISP or your network administrator.

export_contact_address_book

Anonymous (anonymous@undisclosed.example.com) — 2022-04-15T01:57:32+00:00

Home > FAQ > Email > Webmail > Export Contacts From Webmail (VO) Address Book Export Contacts From Webmail/VO Address Book To export your contacts from your Virtual Office (VO) Address Book, firstly login to your webmail. Then, follow the steps below: 1. Go to Email, then click on

export_contact_from_outlook_express

Anonymous (anonymous@undisclosed.example.com) — 2022-03-04T09:24:27+00:00

Home > FAQ > Email > Email Clients & Mobile > Other Settings and Configurations > Export Contact from Outlook Express Export Contact from Outlook Express * Open Outlook Express, select File menu -> Export -> Address Book. * Select the “Text File (Comma Separated Values)” and click “Export”. *

export_email_outlook

Anonymous (anonymous@undisclosed.example.com) — 2024-11-14T07:07:06+00:00

Home > FAQ > Email > Email Clients & Mobile > Other Settings and Configurations > Exporting Emails in Outlook Exporting Emails in Outlook There are several reasons why you might want to export your mailbox in Outlook: * Backup Emails: Create a secure copy of your emails to prevent data loss. * Switch to a New Device:

export_mail_from_gmail

Anonymous (anonymous@undisclosed.example.com) — 2022-02-24T09:40:16+00:00

How to export emails from Gmail with Google Takeout? Lookafter offers Google Exported Email Data Reconstruction service to clients who want to migrate their emails from Gmail to Lookafter. With this service, clients are required to export their Gmail data via

fake_email_password_expired_warning

Anonymous (anonymous@undisclosed.example.com) — 2022-03-09T01:55:30+00:00

Home > FAQ > Email > Spam & Junk > I received a password expired email notification, what should I do I received a password expired email notification, what should I do? NEVER respond to such mail as it is a scam mail. Scammers behind these phishing scams are trying to trick users into providing personal details, such as passwords, credit card details, identification number, etc which can be misused for malicious purposes.

finding_missing_emails

Anonymous (anonymous@undisclosed.example.com) — 2022-03-07T03:35:31+00:00

Home > FAQ > Email > Email Troubleshooting > Finding Missing Emails Finding Missing Emails We understand how frustrating it can be when emails go missing. If you’re experiencing any of the following issues, you’re in the right place: * I can’t find a particular email. *

free_up_email_space_when_using_imap_in_outlook

Anonymous (anonymous@undisclosed.example.com) — 2024-11-14T06:36:11+00:00

Home > FAQ > Email > Email Clients & Mobile > Other Settings and Configurations > How Can I Free Up Email Space When Using IMAP in Outlook? How Can I Free Up Email Space When Using IMAP in Outlook? When managing emails in Outlook, the way your mailbox interacts with the server depends on whether you're using IMAP or POP3.

get_email_headers_from_apple_mac_mail

Anonymous (anonymous@undisclosed.example.com) — 2020-11-12T07:22:36+00:00

Getting Email Headers From Apple Mac Mail 1. Open your Apple Mac Mail. 2. Click on the email. 3. Then, go to [View] → [Message] → [Raw Source] 4. Lastly, you will be directed to the email header page as shown below.

get_email_headers_from_mozilla_thunderbird

Anonymous (anonymous@undisclosed.example.com) — 2020-11-12T07:54:55+00:00

Getting Email Headers From Mozilla Thunderbird 1. Open your Mozilla Thunderbird. 2. Click on the email and go to [More]. Then, go to [View Source]. 3. Lastly, you will be directed to the email header page as shown below.

get_email_headers_from_ms_outlook

Anonymous (anonymous@undisclosed.example.com) — 2022-03-18T02:33:09+00:00

Home > FAQ > Email > Email Clients & Mobile > Mail Client Issues and Troubleshooting > Getting Email Headers From Microsoft Outlook Getting Email Headers From Microsoft Outlook 1. Open your Microsoft Outlook. 2. Double click to open the email. 3. Click on [File]. 4. Then, go to [Properties]. 5. Lastly, the email header can be obtained from the

get-junk-mail-pop3-mac-mail

Anonymous (anonymous@undisclosed.example.com) — 2020-10-14T06:18:50+00:00

Getting email from junk folder on Apple Mac Mail (POP3) As POP3 only download mails from the Inbox folder, you may miss some legitimate emails that have gone into the Junk folder. AfterOffice offers an alternate way to download emails from your Junk mailbox, which is by creating a new profile with an added

get-junk-mail-pop3-mozilla-thunderbird

Anonymous (anonymous@undisclosed.example.com) — 2023-03-16T07:20:10+00:00

Home > FAQ > Email > Email Clients & Mobile > Other Settings and Configurations > Getting email from junk folder on Mozilla Thunderbird (POP3) Getting email from junk folder on Mozilla Thunderbird (POP3) As POP3 only download mails from the Inbox folder, you may miss some legitimate emails that have gone into the Junk folder.

get-junk-mail-pop3-ms-outlook

Anonymous (anonymous@undisclosed.example.com) — 2024-04-29T03:46:59+00:00

Home > FAQ > Email > Email Clients & Mobile > Other Settings and Configurations > Getting email from junk folder on Ms Outlook (POP3) Getting email from junk folder on Ms Outlook (POP3) As POP3 only downloads emails from the Inbox folder, you may miss some legitimate emails that have gone into the Junk folder. Lookafter offers an alternate way to download emails from your Junk mailbox, which is by creating a new profile with an added

get-junk-mail-pop3

Anonymous (anonymous@undisclosed.example.com) — 2023-03-16T06:45:16+00:00

Getting Email From Junk Mailbox If you are using POP3 on Ms Outlook, you can get email from Junk mailbox instead of the default Inbox, by specifying -Junk suffix to your login name, like follows: user-Junk@lookafter.com Note that Junk mailbox name are case sensitive, and it is the only one special mailbox available under POP3 access.

getting_started_with_lookafter_email_service

Anonymous (anonymous@undisclosed.example.com) — 2025-03-14T09:44:12+00:00

Home > FAQ > Email > General > Getting Started with Lookafter Email Service Getting Started with Lookafter Email Service Welcome to Lookafter Email Service! We're excited to have you on board. This guide will walk you through the basics of setting up and using your new email account. Let’s get started!

global_junk_filtering_setup

Anonymous (anonymous@undisclosed.example.com) — 2022-04-01T07:54:35+00:00

Home > FAQ > Email > Spam & Junk > Global Junk Filtering Setup Global Junk Filtering Setup If your users have been complaining about getting a lot of junk mails in their Inbox, you can set the Global Junk Control to filter off high rank emails and keep those junk mails in their Junk folder. You can also set to automatically delete these junk mails after a certain period on the

global_mail_rules_configuration

Anonymous (anonymous@undisclosed.example.com) — 2022-12-15T03:48:16+00:00

Home > FAQ > Email > General > Global Email Rules Global Email Rules The Global Email Rules is for the administrator to further refine their email traffic. It is applicable to incoming emails, where you can determine which sender's emails are always allowed and which sender's emails should be blocked.

how_do_i_delete_more_than_1_message_at_a_time

Anonymous (anonymous@undisclosed.example.com) — 2022-02-22T11:35:51+00:00

How do I delete more than 1 message at a time? At some point, folders in your webmail will be filled with too much email to a point where you've already reached or exceeded your maximum allocated email space. With mails regarding customer inquiry and business opportunities constantly landing in your inbox, it's just a matter of time before you take the initiative to start cleaning up your mail folders.

how_is_the_incoming_smtp_traffic_being_handled

Anonymous (anonymous@undisclosed.example.com) — 2022-02-17T03:05:28+00:00

Home > FAQ > Email > General > How is the incoming SMTP traffic being handled How is the incoming SMTP traffic being handled The chart below illustrates how the incoming email traffic being handle at VO SMTP server. View [PDF] here.

how_to_allow_html_and_scripting

Anonymous (anonymous@undisclosed.example.com) — 2022-02-22T10:31:11+00:00

Home > FAQ > Email > Webmail > How to Allow HTML and Scripting on Webmail How to Allow HTML and Scripting on Webmail Webmail disables HTML, scripting and remote images by default, to protect your email account. Disabling these options helps to: * Avoid potentially offensive material.

how_to_change_password_in_new_outlook

Anonymous (anonymous@undisclosed.example.com) — 2025-08-04T03:45:57+00:00

Home > FAQ > Email > Email Clients & Mobile > Other Settings and Configurations > How to Change Password in New Outlook How to Change Password in New Outlook If you've recently changed your email account password, you'll need to update it in your New Outlook application to continue sending and receiving emails. Follow the steps below to update your credentials in the app.

how_to_change_password_on_email_client

Anonymous (anonymous@undisclosed.example.com) — 2025-08-04T03:44:07+00:00

Home > FAQ > Email > Email Clients & Mobile > Other Settings and Configurations > How to Change Password on your Mail Clients How to Change Password on your Mail Clients Please follow the instructions below to reset your email account password on MS Outlook, Outlook Express, Windows Mail, Mozilla Thunderbird or Mac Mail.

how_to_configure_auto_read_inbox

Anonymous (anonymous@undisclosed.example.com) — 2022-02-22T10:50:33+00:00

Home > FAQ > Email > Webmail > How to configure emails to be moved to Read folder automatically after reading How to configure emails to be moved to Read folder automatically after reading To have emails being moved automatically from “Inbox” to “Read” mailbox after reading:

how_to_create_custom_folder_on_webmail_ui2

Anonymous (anonymous@undisclosed.example.com) — 2025-08-06T05:44:14+00:00

Home > FAQ > Email > Webmail > How to create a custom folder on webmail How to create a custom/personal folder on webmail To create your personal folder on webmail: 1. Go to Email. Click on the Add / Edit link next to Folders. 2. On Add New Mailbox, key in the folder name of your choice and click

how_to_create_custom_folder_on_webmail

Anonymous (anonymous@undisclosed.example.com) — 2025-08-06T05:43:47+00:00

Home > FAQ > Email > Webmail > How to create a custom folder on webmail How to create a custom/personal folder on webmail To create your personal folder on webmail: 1. Go to Email. Click on the icon next to Folders. 2. On Add New Mailbox, key in the folder name of your choice and click

how_to_create_signature_for_webmail

Anonymous (anonymous@undisclosed.example.com) — 2022-02-18T09:58:06+00:00

Home > FAQ > Email > Webmail > How to create signature for webmail How to create signature for webmail? An email signature is a block of information that one appends at the end of an email message. Email senders may put their name, contact information, email address, website

how_to_delete_custom_folder_on_webmail

Anonymous (anonymous@undisclosed.example.com) — 2023-12-28T09:25:13+00:00

Home > FAQ > Email > Webmail > How to delete a custom folder on webmail How to delete a custom/personal folder on webmail To delete a custom folder on webmail: 1. Login to your webmail and go to Email. 2. Click on the Add/Edit button next to Folders. 3. Then under My Folders, click the

how_to_detect_phishing_attempts_from_fake_wetransfer_email

Anonymous (anonymous@undisclosed.example.com) — 2022-03-08T03:03:07+00:00

Home > FAQ > Email > Spam & Junk > How to detect phishing attempts from fake WeTransfer email How to detect phishing attempts from fake WeTransfer email WeTransfer is one of the popular cloud-based online platform for file transferring. Due to its fame, there are irresponsible individuals known as ‘phisher’, who would take this opportunity to deceive you thru this medium. First, they will send you a fake email which looks similar to WeTransfer email. The purpose is to steal your details howev…

how_to_disable_emails_being_deleted_from_server_pop3

Anonymous (anonymous@undisclosed.example.com) — 2015-11-12T07:34:50+00:00

How to prevent emails from being deleted from server (POP3) When you are using a mail client like Ms Outlook to access your emails via POP3, you may not want to delete the emails from the server for some reasons like, you are also accessing those emails from your phone using IMAP (and you don't want to miss any emails that are downloaded to the mail client and deleted from the server!).

how_to_fix_outlook_data_file_has_reached_the_maximum_size

Anonymous (anonymous@undisclosed.example.com) — 2024-03-22T06:29:11+00:00

Home > FAQ > Email > Email Clients & Mobile > Mail Client Issues and Troubleshooting > How to Fix: Outlook Data File has reached the maximum size How to Fix: Outlook Data File has reached the maximum size Getting the error “Outlook Data File has reached the Maximum Size” means your PST file, which stores your emails and attachments, is full.

how_to_get_email_headers_from_email_clients

Anonymous (anonymous@undisclosed.example.com) — 2022-03-04T09:20:37+00:00

Home > FAQ > Email > Email Clients & Mobile > Mail Client Issues and Troubleshooting > How to get email headers from email clients? How to get email headers from email clients? Outlook 2016, 2013, 2010 * Double click to open an email, then click the “File” tab. * Select “Properties”. * The header information appears in the

how_to_get_email_headers_from_other_webmail_providers

Anonymous (anonymous@undisclosed.example.com) — 2023-02-24T14:20:42+00:00

Home > FAQ > Email > Email Troubleshooting > How to Get Email Headers From Other Webmail Providers How to Get Email Headers From Other Webmail Providers Please follow the instructions below to view the headers for email messages on other email providers. Gmail 1. Login to your Gmail account.

how_to_get_email_headers_from_webmail_ui2

Anonymous (anonymous@undisclosed.example.com) — 2022-02-18T08:57:51+00:00

Home > FAQ > Email > Webmail > How to Get Email Headers from Webmail? How to Get Email Headers from Webmail? 1. On Email, open the email that you wish to retrieve the headers. 2. Click on the drop down menu icon and select View Source on top right of your email message.

how_to_get_email_headers_from_webmail

Anonymous (anonymous@undisclosed.example.com) — 2022-02-18T08:41:31+00:00

how_to_increase_your_email_numberpage

Anonymous (anonymous@undisclosed.example.com) — 2016-06-17T02:07:07+00:00

How to increase numbers of emails to show To increase numbers of email to show * Login to your Vo account. * Go to Email. * Click on Folder Setting and select to Setting * You may now select to show how many messages in a page * Press Update once you've done the setting

how_to_move_emails_to_personal_folder_or_other_mailbox_ui2

Anonymous (anonymous@undisclosed.example.com) — 2022-02-18T02:32:57+00:00

Home > FAQ > Email > Webmail > How to move emails to other mailbox How to move emails to my personal folder/ other mailbox? I. Move multiple emails to a folder 1. Select the emails that you wish to move to another mail folder. 2. Click on the folder selection next to the Move to button, and select the destination folder from the dropdown menu.

how_to_move_emails_to_personal_folder_or_other_mailbox

Anonymous (anonymous@undisclosed.example.com) — 2022-02-18T01:43:13+00:00

how_to_recover_emails_that_disappear_from_outlook_express_inbox

Anonymous (anonymous@undisclosed.example.com) — 2022-03-04T09:38:01+00:00

Home > FAQ > Email > Email Clients & Mobile > Mail Client Issues and Troubleshooting > How to recover emails that disappear from Outlook Express inbox? How to recover emails that disappear from Outlook Express inbox? Have you ever encountered a situation where some emails disappear from your Outlook Express inbox? This is probably due to your .dbx files are corrupted.

how_to_redirect_email_admin

Anonymous (anonymous@undisclosed.example.com) — 2019-04-11T10:01:52+00:00

Configure Email Redirecting as an Admin The following steps show you how to redirect email of your user to another email account. For example, you want to set a user david@lookafter.com to receive a copy of all emails sent to adam@lookafter.com, you can do the following:

how_to_redirect_email

Anonymous (anonymous@undisclosed.example.com) — 2022-09-23T03:01:25+00:00

Home > FAQ > Email > Webmail > How to redirect email How to redirect email? Redirect email means automatically forwarding all of your incoming emails to another email account that can be either on the same domain, or on another domain, except free email services such as Gmail (

how_to_remain_read_emails_in_inbox

Anonymous (anonymous@undisclosed.example.com) — 2025-03-12T03:29:46+00:00

Home > FAQ > Email > Webmail > How to Keep Read Emails in Webmail's Inbox How to Keep Read Emails in Webmail's Inbox? When using the Virtual Office's webmail, once you have read an email, it will be automatically moved to the Read folder. If you would like to have the read mails remained in the Inbox folder:

how_to_reply_as_different_address_on_webmail

Anonymous (anonymous@undisclosed.example.com) — 2022-02-18T10:31:28+00:00

Home > FAQ > Email > Webmail > How to reply as different identity or email address on webmail How to reply as different identity or email address on webmail? On webmail, you can compose or reply an email using a group mail, or your colleague's email address. To do so, you need to first set up these email addresses as your alternate identities.

how_to_search_for_an_email

Anonymous (anonymous@undisclosed.example.com) — 2022-02-22T07:17:39+00:00

Home > FAQ > Email > Webmail > How to search for an email on webmail How to search for an email (webmail)? To search for an email on your webmail, go to your Inbox folder and key in a keyword in the “Search” box and click the [Search] icon. You can even key in the email subject or sender’s name to search for an email.

how_to_setup_auto_reply_in_webmail

Anonymous (anonymous@undisclosed.example.com) — 2022-02-22T08:51:19+00:00

Home > FAQ > Email > Webmail > How to Setup Auto-Reply in Webmail How to Setup Auto-Reply in Webmail When you are out of the office, you can setup an auto-reply feature on your webmail to notify people that you are unavailable at the moment. The auto-reply feature will automatically respond to the people who sent email to you while you are away.

how-do-spammers-get-my-email

Anonymous (anonymous@undisclosed.example.com) — 2022-03-08T02:46:49+00:00

Home > FAQ > Email > Spam & Junk > How Do Spammers Get My Email? How Do Spammers Get My Email? Every day, you see a flood of emails from multiple unknown and suspicious senders in your mailbox. They want to sell their products, offer their services, and even sent you scam emails that can trick you if you are not vigilant enough. So, you may wonder why you keep receiving these emails as you never disclose your email address to the outsiders. Here is a look at several ways they can obtain your e…

i_am_not_able_to_receive_email_from_a_sender_what_should_i_do

Anonymous (anonymous@undisclosed.example.com) — 2022-08-25T08:30:04+00:00

I am not able to receive email from a sender. What should I do? Sometimes, a person informs you that he/she has sent you an email, but you couldn’t see it in your mailbox. The following are some steps that you can follow to ensure that the emails could get to you:

identify-spam-mail

Anonymous (anonymous@undisclosed.example.com) — 2022-03-07T04:35:06+00:00

Home > FAQ > Email > Email Troubleshooting > How to identify whether an email is a spam mail How to identify whether an email is a spam mail? Spam mails, a.k.a. junk mails, are unwanted or irrelevant emails that land in your mailbox. While the advertising-type of spam emails are harmless but annoying, there are other types of spam mails that you need to be aware of: phishing and malware spreading emails.

imap_vs_pop

Anonymous (anonymous@undisclosed.example.com) — 2024-04-12T07:16:18+00:00

Home > FAQ > Email > General > IMAP vs POP3 What are IMAP and POP3? IMAP and POP3 are standard email protocols that you can use to access email messages from Lookafter servers via your mail client (Microsoft Outlook, Mozilla Thunderbird, Apple Mail, mobile mail client, etc).

import_contact_address_book

Anonymous (anonymous@undisclosed.example.com) — 2022-02-21T06:38:26+00:00

Home > FAQ > Email > Webmail > Import Contact Into Webmail (VO) Address Book Import Contact Into Webmail/VO Address Book To import your contacts into your Virtual Office (VO) Address Book, firstly login to your webmail. Then, follow the steps below: 1. Go to Email, then click on

import_contacts_into_ms_outlook

Anonymous (anonymous@undisclosed.example.com) — 2022-04-15T04:03:15+00:00

Home > FAQ > Email > Email Clients & Mobile > Other Settings and Configurations > Import Webmail Contacts into Ms Outlook Import Webmail Contacts into Ms Outlook 1. Firstly, export your contacts from your webmail Address Book. 2. Open your Ms Outlook. Go to File. 3. Select Open & Export > Import/Export. 4. Select Import from another program or file, and proceed with

import_contacts_into_outlook_express

Anonymous (anonymous@undisclosed.example.com) — 2022-03-04T09:36:26+00:00

Home > FAQ > Email > Email Clients & Mobile > Other Settings and Configurations > Import Contact from Outlook Express Import Contacts into Outlook Express Do you want to import: - Contacts exported from your webmail (learn how); or - Any contact files (.csv) that you have into your Outlook Express? You can follow the steps below:

import_mbox_into_thunderbird

Anonymous (anonymous@undisclosed.example.com) — 2023-06-01T08:01:47+00:00

Home > FAQ > Email > Email Clients & Mobile > Other Settings and Configurations > How to change account settings on Ms Outlook How to Import MBOX Files Into Thunderbird Pre-requisite: To import .MOBOX files into Thunderbird, you will need to install a third-party import add-on called ImportExportTools NG. Skip to step 6 if you have already installed the add-on.

integrating_email_with_third_party_services

Anonymous (anonymous@undisclosed.example.com) — 2025-08-07T08:53:33+00:00

Home > FAQ > Email > General > Integrating Email with Third-Party Services Integrating Email with Third-Party Services If you are using external systems like HR software, accounting platforms, or marketing tools that need to send emails using your domain (e.g. @yourcompany.com), here's how to do it while maintaining reliable email delivery through our hosting.

junk_filter_hasn_t_been_able_to_identify_some_of_the_junk_mail_that_i_ve_received

Anonymous (anonymous@undisclosed.example.com) — 2022-03-08T02:48:52+00:00

Home > FAQ > Email > Spam & Junk > Junk filter hasn't been able to identify some of the junk mail that I've received Junk filter hasn't been able to identify some of the junk mail that I've received If you are still getting a lot of junk mails after setting up the Junk Filtering option, you can use the

junk_filtering_setup_for_users

Anonymous (anonymous@undisclosed.example.com) — 2024-06-10T01:09:16+00:00

Home > FAQ > Email > Spam & Junk > Junk Filtering Setup (Users) Junk Filtering Setup (Users) Question: How do I setup junk settings on my webmail? Answer: Please follow the steps below to setup your Junk filtering: * Login to your email account via Lookafter login portal. * Go to: [Email]

junk_mail_faq

Anonymous (anonymous@undisclosed.example.com) — 2024-04-17T05:13:41+00:00

Home > FAQ > Email > Spam & Junk > Junk Mail FAQ Junk Mail FAQ Q: I am getting a lot of junk mail, how to stop this? A: Enable junk filter. Find out more: Junk Filtering Setup (Users) Q: Why am I getting junk mail? A: Your email address is like an online equivalent of your home address or phone number - once you give it to anyone, it is impossible to stop getting calls/letters/emails, even if they were spam. Find out

junk_or_spam_control

Anonymous (anonymous@undisclosed.example.com) — 2022-08-25T08:31:05+00:00

FAQ / Email FAQ / Junk/Spam Control Junk/ Spam Control Jump to a topic: * * * * * * ---------- Junk Filtering Setup (Users) Please follow the steps below to setup your Junk filtering: * Login to your email account * Go to: Profile > Email > Configuration > Junk Settings

mac_mail_pop3_configuring_leave_msg_on_server

Anonymous (anonymous@undisclosed.example.com) — 2022-03-02T08:14:18+00:00

Home > FAQ > Email > Email Clients & Mobile > Other Settings and Configurations > Mac Mail (POP3): Configuring How Much Days Emails are Kept on Server Mac Mail (POP3): Configuring How Much Days Emails are Kept on Server Mac Mail POP3 downloads emails from a server to your PC, and then deletes them from the server after 7 days by default. To change this setting:

mail_now_configuration_issues

Anonymous (anonymous@undisclosed.example.com) — 2022-03-07T04:35:52+00:00

Home > FAQ > Email > Email Troubleshooting > MailNow configuration issues MailNow configuration issues A few special cares you need to ensure MailNow to run well in your setup. * Make sure to authenticate all the SMTP setup, so that emails will be sent without any issue. Sending emails without SMTP authentication may work if

mail_setup_android_2018

Anonymous (anonymous@undisclosed.example.com) — 2022-03-03T02:27:17+00:00

Please refer to the latest guide: Email Setup Guide for Android Mail App

mail_setup_android_secure_imap

Anonymous (anonymous@undisclosed.example.com) — 2022-09-23T02:01:24+00:00

Home > FAQ > Email > Email Clients & Mobile > Mail Setup Guides for Android Phones > Email Setup Guide for Android Mail App Email Setup Guide for Android Mail App 1. Launch the Mail app and select Other. Note: If you are setting up a second account on the phone, click on the icon the and select Add Account to proceed.

mail_setup_blue_mail_android_secure_imap

Anonymous (anonymous@undisclosed.example.com) — 2022-09-23T02:28:41+00:00

Home > FAQ > Email > Email Clients & Mobile > Mail Setup Guides for Android Phones > Email Setup Guide for Android Blue Mail App (IMAP) Email Setup Guide for Android Blue Mail App (IMAP) 1. Click on the Blue Mail App. 2. Proceed with [Add Account]. 3. Select [Other Email]. 4. Fill in your email address and password. Uncheck the

mail_setup_gmail_android_secure_imap_verification

Anonymous (anonymous@undisclosed.example.com) — 2022-09-23T02:33:27+00:00

Home > FAQ > Email > Email Clients & Mobile > Other Settings and Configurations > Verifying Email Settings on Gmail Android Verifying Email Settings on Gmail Android 1. To verify your email settings which you have configured on your Gmail app on your Android device, first launch the Gmail app. Then, click on the icon on top left of the screen and select

mail_setup_gmail_android_secure_imap

Anonymous (anonymous@undisclosed.example.com) — 2022-09-23T02:09:16+00:00

Home > FAQ > Email > Email Clients & Mobile > Mail Setup Guides for Android Phones > Email Setup Guide for Gmail App on Android Email Setup Guide for Gmail App on Android You can setup IMAP for your business email account and access your emails via the Gmail app. 1. Launch the Gmail app on your Android phone. Then, click on the

mail_setup_iphone_mail_secure_imap_latest

Anonymous (anonymous@undisclosed.example.com) — 2025-11-20T07:31:58+00:00

Home > FAQ > Email > Email Clients & Mobile > Mail Setup Guides for iPhones > Email Setup Guide: iPhone Mail (IMAP) Email Setup Guide: iPhone Mail (IMAP) Setting Up New Email Account 1. Open your iPhone Settings > select Mail > Accounts. 2. Then, select Add Account > Other > Add Mail Account. 3. Next, enter your name, email address, password and description into the given fields, and click

mail_setup_iphone_mail_secure_imap

Anonymous (anonymous@undisclosed.example.com) — 2022-09-23T02:27:24+00:00

mail_setup_iphone_mail_secure_pop

Anonymous (anonymous@undisclosed.example.com) — 2024-04-04T06:12:18+00:00

Home > FAQ > Email > Email Clients & Mobile > Mail Setup Guides for iPhones > Email Setup Guide: iPhone Mail (POP) Email Setup Guide: iPhone Mail (POP) Setting Up New Email Account 1. Open your iPhone Settings > select Mail > Accounts. 2. Then, select Add Account > Other > Add Mail Account. 3. Next, enter your name, email address, password and description into the given fields, and click

mail_setup_mac_imap

Anonymous (anonymous@undisclosed.example.com) — 2022-03-03T02:28:32+00:00

Please refer to the latest guide: Email Setup: Apple Mac Mail (Secure IMAP).

mail_setup_mac_mail_secure_imap

Anonymous (anonymous@undisclosed.example.com) — 2022-09-23T01:55:44+00:00

Home > FAQ > Email > Email Clients & Mobile > Mail Setup Guides for Desktop PC/Laptop > Email Setup Guide: Apple Mac Mail (IMAP) Email Setup Guide: Apple Mac Mail (IMAP) 1. Open the Apple Mac Mail. Then, go to Mail and click on Add Account.... 2. Choose Other Mail Account then Continue. 3. Fill in your name, email address and password. Next, click on

mail_setup_mac_mail_secure_pop3

Anonymous (anonymous@undisclosed.example.com) — 2022-09-23T01:57:15+00:00

Home > FAQ > Email > Email Clients & Mobile > Mail Setup Guides for Desktop PC/Laptop > Email Setup Guide: Apple Mac Mail (POP3) Email Setup Guide: Apple Mac Mail (POP3) 1. Open the Apple Mac Mail. Then, go to Mail and click on Add Account.... 2. Choose Other Mail Account then Continue. 3. Fill in your name, email address and password. Next, click on

mail_setup_mozilla_thunderbird_secure_imap_latest_new_users

Anonymous (anonymous@undisclosed.example.com) — 2021-10-12T01:38:31+00:00

Email Setup Guide: Mozilla Thunderbird (Secure IMAP) Setting Up New Account 1. Open the Mozilla Thunderbird. Click on [Local Folders] then [Email]. 2. Fill in your email account details and click on [Configure manually]. 3. You may fill in these details in the IMAP Account Settings:

mail_setup_mozilla_thunderbird_secure_imap_latest

Anonymous (anonymous@undisclosed.example.com) — 2022-03-01T09:29:19+00:00

Home > FAQ > Email > Email Clients & Mobile > Mail Setup Guides for Desktop PC/Laptop > Email Setup Guide: Mozilla Thunderbird (IMAP) Email Setup Guide: Mozilla Thunderbird (IMAP) 1. Open Mozilla Thunderbird and click on Local Folders. Under “Set Up Another Account”, click Email. 2. A new tab with the title “Set Up Your Existing Email Address

mail_setup_mozilla_thunderbird_secure_imap

Anonymous (anonymous@undisclosed.example.com) — 2022-09-23T01:49:19+00:00

mail_setup_mozilla_thunderbird_secure_pop3

Anonymous (anonymous@undisclosed.example.com) — 2022-09-23T01:52:47+00:00

Home > FAQ > Email > Email Clients & Mobile > Mail Setup Guides for Desktop PC/Laptop > Email Setup Guide: Mozilla Thunderbird (POP3) Email Setup Guide: Mozilla Thunderbird (POP3) 1. Open Mozilla Thunderbird and click on Local Folders. Under “Set Up Another Account”, click Email. 2. A new tab with the title “Set Up Your Existing Email Address

mail_setup_ms_outlook_2010_pop3

Anonymous (anonymous@undisclosed.example.com) — 2022-02-25T08:41:33+00:00

Home > FAQ > Email > Email Clients & Mobile > Mail Setup Guides for Desktop PC/Laptop > Email Setup Guide for Microsoft Outlook 2010 (POP3) Email Setup Guide for Microsoft Outlook 2010 (POP3) To setup Microsoft Outlook 2010 as your email client, please follow the steps below. Example: Email address: david@company.com

mail_setup_ms_outlook_2013_imap

Anonymous (anonymous@undisclosed.example.com) — 2022-02-24T07:30:12+00:00

Email Setup Guide for Microsoft Outlook 2013 (IMAP) * In Microsoft Outlook, from the menu, select Tools then E-mail Accounts. * On the E-mail Accounts wizard window, select Add a new e-mail account, and then click Next. * On the Server Type page, make sure to choose “

mail_setup_ms_outlook_2016_imap_secure

Anonymous (anonymous@undisclosed.example.com) — 2022-03-03T02:33:38+00:00

Please refer to the latest guide: Setting Up IMAP in Microsoft Outlook

mail_setup_ms_outlook_2016_imap

Anonymous (anonymous@undisclosed.example.com) — 2022-03-03T02:32:16+00:00

Please refer to the latest guide: Setting Up IMAP in Microsoft Outlook

mail_setup_ms_outlook_android_secure_imap

Anonymous (anonymous@undisclosed.example.com) — 2022-09-23T02:05:54+00:00

Home > FAQ > Email > Email Clients & Mobile > Mail Setup Guides for Android Phones > Email Setup Guide for Microsoft Outlook on Android Email Setup Guide for Microsoft Outlook on Android 1. Launch the Microsoft Outlook app from your mobile. If there is no account being set up on the app before, it will show a welcome screen. Click

mail_setup_ms_outlook_imap_latest

Anonymous (anonymous@undisclosed.example.com) — 2022-09-23T01:33:34+00:00

Home > FAQ > Email > Email Clients & Mobile > Mail Setup Guides for Desktop PC/Laptop > Setting Up IMAP in Microsoft Outlook Setting Up IMAP in Microsoft Outlook This document lists the steps of setting up IMAP profile in Microsoft Outlook using the default setup wizard. If you have problems setting up the profile (e.g. Ms Outlook could not fetch the accurate server settings), please refer to the

mail_setup_ms_outlook_imap

Anonymous (anonymous@undisclosed.example.com) — 2022-09-23T01:43:07+00:00

Home > FAQ > Email > Email Clients & Mobile > Mail Setup Guides for Desktop PC/Laptop > Setting Up IMAP in Microsoft Outlook (Manual Setup) Setting Up IMAP in Microsoft Outlook (Manual Setup) While newer versions of Microsoft Outlook provide a simpler email setup process with less fields to input, sometimes they may not able to fetch the accurate email server settings.

mail_setup_ms_outlook_iphone_secure_imap

Anonymous (anonymous@undisclosed.example.com) — 2022-09-23T02:20:18+00:00

Home > FAQ > Email > Email Clients & Mobile > Mail Setup Guides for iPhones > Email Setup Guide for Microsoft Outlook on iPhone Email Setup Guide for Microsoft Outlook on iPhone 1. Launch the Microsoft Outlook app on your iPhone. If there is no account being set up on the app before, you will see the following screen. Enter you

mail_setup_ms_outlook_pop3_latest

Anonymous (anonymous@undisclosed.example.com) — 2022-09-23T01:38:22+00:00

Home > FAQ > Email > Email Clients & Mobile > Mail Setup Guides for Desktop PC/Laptop > Setting Up POP3 in Microsoft Outlook Setting Up POP3 in Microsoft Outlook This document lists the steps of setting up POP3 profile in Microsoft Outlook using the default setup wizard. If you have problems setting up the profile (e.g. Ms Outlook could not fetch the accurate server settings), please refer to the

mail_setup_ms_outlook_pop3

Anonymous (anonymous@undisclosed.example.com) — 2022-09-23T01:45:15+00:00

Home > FAQ > Email > Email Clients & Mobile > Mail Setup Guides for Desktop PC/Laptop > Setting Up POP3 in Microsoft Outlook (Manual Setup) Setting Up POP3 in Microsoft Outlook (Manual Setup) While newer versions of Microsoft Outlook provide a simpler email setup process with less fields to input, sometimes they may not able to fetch the accurate email server settings.

mail_setup_ms_outlook_secure_imap

Anonymous (anonymous@undisclosed.example.com) — 2019-08-06T06:28:16+00:00

Email Setup Guide: Microsoft Outlook (Secure IMAP) Setting Up New Email Account 1. On Ms Outlook, click on [File]. 2. Click on [+ Add Account]. 3. A pop-up box like the following image will be shown. Here, enter your email address (e.g. name@yourdomain.com) into the given field, and click on the

mail_setup_new_outlook

Anonymous (anonymous@undisclosed.example.com) — 2023-12-29T09:06:20+00:00

Home > FAQ > Email > Email Clients & Mobile > Mail Setup Guides for Desktop PC/Laptop > Email Setup in New Outlook Email Setup in New Outlook This document lists the steps of setting up IMAP profile in New Outlook for Windows. 1. Launch the New Outlook. Then, enter your email address in the given field and click Continue. 2. The app may show

mail_setup_nokia_lumia

Anonymous (anonymous@undisclosed.example.com) — 2015-07-28T08:02:58+00:00

Email Setup Guide for Windows Mobile 5 (POP3) Please refer to the steps below to setup your email on Nokia Lumia. Taking an example of: * Name: David * Email Address: david@lookafter.com * On your phone's main screen, swipe left. * Scroll down and select [Settings].

mail_setup_outlook_express_pop3

Anonymous (anonymous@undisclosed.example.com) — 2015-12-30T04:09:40+00:00

Email Setup Guide for Outlook Express (POP3) Example to setup Outlook Express with AfterOffice service. Full name: John Liew Email: johnliew@lookafter.com POP3 and SMTP server: mail.lookafter.com To setup your new account in Outlook Express, follow these steps:

mail_setup_typeapp_iphone

Anonymous (anonymous@undisclosed.example.com) — 2024-11-28T07:33:25+00:00

Home > FAQ > Email > Email Clients & Mobile > Mail Setup Guides for iPhones > Email Setup Guide: TypeApp for iPhone (IMAP) Email Setup Guide: TypeApp for iPhone (IMAP) 1. Launch TypeApp in your iPhone. If the app is newly installed, you will see the following screen prompting you to add an account. Enter your email address

mail_setup_win_live_mail_imap

Anonymous (anonymous@undisclosed.example.com) — 2015-08-04T02:50:37+00:00

Email Setup Guide for Windows Live Mail (IMAP) Open your Windows Live Mail and follow the steps below to setup your email on Windows Live Mail with IMAP. Example: Name: Demo Email Address: demo@lookafter.com Type: IMAP Steps: * If you are launching Windows Live Mail for the first time, you will be directly prompted to create a new email account. You can skip to step 3 from here.

mail_setup_win_live_mail_pop3

Anonymous (anonymous@undisclosed.example.com) — 2015-07-28T08:03:36+00:00

Email Setup Guide for Windows Live Mail (POP3) To setup Windows Live Mail as your mail client, please follow the steps below: Example: Email address: david@company.com Full Name: David Tan * Open Windows Live Mail. * Select the “Accounts

mail_setup_win_mobile

Anonymous (anonymous@undisclosed.example.com) — 2015-07-28T08:04:09+00:00

Email Setup Guide for Windows Mobile 5 (POP3) This guide will help you set up your device's Windows Mobile 5 email software to send/receive emails. * Open the device's e-mail client by selecting Messaging from the Start menu. * Select New Account

mail_setup_win10_mail_app

Anonymous (anonymous@undisclosed.example.com) — 2022-09-23T02:00:46+00:00

Home > FAQ > Email > Email Clients & Mobile > Mail Setup Guides for Desktop PC/Laptop > Email Setup Guide: Windows Mail App Email Setup Guide: Windows Mail App 1. Launch Mail App, click on Accounts, Then + Add Account. 2. On the “Add an account” window, select Advanced setup. 3. Next, select Internet email.

mail-setup

Anonymous (anonymous@undisclosed.example.com) — 2022-05-23T03:24:47+00:00

Mail Setup Guides for Desktop & Mobile Mail Clients 1. Microsoft Outlook * Microsoft Outlook (IMAP) * Microsoft Outlook (POP3) 2. Mozilla Thunderbird * Mozilla Thunderbird (IMAP) * Mozilla Thunderbird (POP3) 3. Apple Mac Mail * Apple Mac Mail (IMAP) * Apple Mac Mail (POP3) 4. Android Phones * Android Mail App * Microsoft Outlook for Android * Gmail App for Android 5. iOS (iPhone/iPad/iPod Touch) * iPhone Mail App

mailbox_getting_full_notification

Anonymous (anonymous@undisclosed.example.com) — 2022-02-17T03:15:36+00:00

Home > FAQ > Email > General > Mailbox getting full notification What is Mailbox Getting Full Notification? When your mailbox is getting full, you and your administrator will receive an email notification specifying your mailbox utilization percentage. By then, you may choose to

mark_email_as_unread

Anonymous (anonymous@undisclosed.example.com) — 2022-02-22T10:43:57+00:00

Home > FAQ > Email > Webmail > How to mark emails as unread How to mark emails as unread On webmail, if an email's subject is in bold text, it means it is unread. After a mail is read, its subject will turn from bold text to normal text. You can mark an email as unread with the following steps:

migrate_emails_to_lookafter_using_imap

Anonymous (anonymous@undisclosed.example.com) — 2023-06-07T07:06:39+00:00

Home > FAQ > Email > General > Migrating Emails to Lookafter Using IMAP Migrating Emails to Lookafter Using IMAP When you are transferring to Lookafter Email Hosting, you will most likely want to migrate your emails from the previous hosting server to Lookafter server as well. This guide shows you the steps on how you can transfer your emails between the servers using a mail client that supports IMAP feature like Ms Outlook, Thunderbird and Mac Mail.

ms_outlook_0x8004010f_error_troubleshooting

Anonymous (anonymous@undisclosed.example.com) — 2022-05-31T07:32:09+00:00

Home > FAQ > Email > Email Clients & Mobile > Mail Client Issues and Troubleshooting > Troubleshooting 0x8004010F - Outlook data file cannot be accessed error on Ms Outlook Troubleshooting 0x8004010F - Outlook data file cannot be accessed error on Ms Outlook Question: I am getting 0x8004010F: Outlook data file cannot be accessed error

ms_outlook_keeps_asking_for_password

Anonymous (anonymous@undisclosed.example.com) — 2023-09-25T09:28:50+00:00

Home > FAQ > Email > Email Clients & Mobile > Mail Client Issues and Troubleshooting > What to do if Ms Outlook keeps asking for my password What to do if Ms Outlook keeps asking for my password? If Ms Outlook keeps popping up the password window, it could mean that your password is incorrect or you have an unstabble Internet connection. To troubleshoot the issue, please follow the steps below:

ms_outlook_pop3_configuring_leave_msg_on_server

Anonymous (anonymous@undisclosed.example.com) — 2023-05-24T08:17:58+00:00

Home > FAQ > Email > Email Clients & Mobile > Other Settings and Configurations > Ms Outlook (POP3): Configuring How Much Days Emails are Kept on Server Ms Outlook (POP3): Configuring How Much Days Emails are Kept on Server Ms Outlook POP3 downloads emails from the server to your PC, and then deletes it from the server. You can configure how long the emails can be stored on the server before removing them. The default number of days set on Ms Outlook is 14 days.

organizing_emails_with_mailbox_rules

Anonymous (anonymous@undisclosed.example.com) — 2022-02-17T03:37:30+00:00

Home > FAQ > Email > General > Organizing Emails with Mailbox Rules Organizing Emails with Mailbox Rules You can use Mailbox Rules to organize your mailboxes by moving emails automatically to desired folders following pre-defined keywords. In the following example, we want incoming emails containing the

outgoing_emails_dos_donts

Anonymous (anonymous@undisclosed.example.com) — 2022-09-15T06:23:14+00:00

Home > FAQ > Email > General > Outgoing Email Practices Dos and Don'ts Outgoing Email Practices Dos and Don'ts If your emails are getting blocked by your recipients, or constantly being marked as Spam mail, you may refer to the following dos and don'ts when sending email.

outlook_550_relay_not_permitted

Anonymous (anonymous@undisclosed.example.com) — 2023-12-13T07:27:29+00:00

Home > FAQ > Email > Email Clients & Mobile > Mail Client Issues and Troubleshooting > Outlook Error 550: Relay not permitted Outlook Error 550: Relay not permitted If you are getting “The server responded: 550 Relay not permitted” on your Outlook, you may want to check the following settings: 1. SMTP Port Number

outlook_sending_duplicated_emails

Anonymous (anonymous@undisclosed.example.com) — 2023-04-06T08:21:24+00:00

Home > FAQ > Email > Email Troubleshooting > Why is my Outlook sending duplicated copies of email to recipients Why is my Outlook sending duplicated copies of email to recipients? Question: My recipients have been receiving multiple same copies of email that I sent using Ms Outlook. What should I do?

outlook_unable_to_use_tls_after_windows_update_kb5018410

Anonymous (anonymous@undisclosed.example.com) — 2022-10-21T14:47:48+00:00

Home > FAQ > Email > Email Clients & Mobile > Mail Client Issues and Troubleshooting > Outlook cannot send and receive email with SSL/TLS configuration after Windows Update (KB5018410) Outlook cannot send and receive email with SSL/TLS configuration after Windows Update (KB5018410) Since Oct 11, 2022, we received several reports from clients who have performed Cumulative Update for Windows 10 (KB5018410) are experiencing issues on sending and receiving emails on Ms Outlook with SSL/TLS or STAR…

overview_of_email_junk_filters

Anonymous (anonymous@undisclosed.example.com) — 2025-01-09T03:11:50+00:00

Home > FAQ > Email > Spam & Junk > Overview of Email Junk Filters Overview of Email Junk Filters Email junk filters help ensure your inbox stays clutter-free by identifying and isolating spam or unwanted emails. Our system offers two types of junk filtering options: Global Junk Filter

prevent-email-being-spoofed

Anonymous (anonymous@undisclosed.example.com) — 2025-03-10T05:59:28+00:00

Home > FAQ > Email > Spam & Junk > How to prevent email being spoofed How to prevent email being spoofed? Email spoofing occurs when someone sends an email pretending to be a trusted sender — such as a customer, coworker, manager, or even yourself. These emails may look legitimate but are actually sent by cybercriminals attempting to deceive recipients. Their goal could be to trick you into transferring money, downloading malware-infected attachments that compromise your network, or providing …

rebuild_search_index_outlook

Anonymous (anonymous@undisclosed.example.com) — 2022-03-08T09:54:55+00:00

Home > FAQ > Email > Email Troubleshooting > Search is not working on Ms Outlook, what should I do Search is not working on Ms Outlook, what should I do? If you experience the following issue when searching for items on Ms Outlook, the indexing (search catalog) of your Microsoft Windows/Office system data files may not be complete:

remove_email_address_from_blacklist

Anonymous (anonymous@undisclosed.example.com) — 2022-07-06T09:27:14+00:00

Home > FAQ > Email > Webmail > I have accidentally added an email address to my blacklist. What should I do? I have accidentally added an email address to my blacklist. What should I do? 1. Login to your webmail. 2. Go to Email > Options (under Configurations). 3. Scroll down to the

repair_outlook_data_file_with_scanpst

Anonymous (anonymous@undisclosed.example.com) — 2022-03-08T08:10:54+00:00

Home > FAQ > Email > Email Clients & Mobile > Mail Client Issues and Troubleshooting > How to repair Outlook Data File with Scanpst How to repair Outlook Data File with Scanpst? Scanpst is an Inbox Repair Tool provided by Microsoft, which is used for diagnosing and repairing errors in your Outlook data file (.pst or .ost).

secure_imap_pop3_smtp_faq_q3

Anonymous (anonymous@undisclosed.example.com) — 2022-08-25T08:28:50+00:00

Q: Why does my mail client warn me "the secure certificate is invalid" or "cannot verify server identity"? Please be informed that Lookafter is using *.agnx.com as the Global Network Exchange domain for secure connections. When you are using secure connections (secure IMAP/POP3/SMTP) to access your emails via Ms Outlook or other mail clients, the mail client will verify your mail server against the secure certificate. In this case, if you are using mail.xxx.com as your mail server, while the s…

secure_imap_pop3_smtp_faq

Anonymous (anonymous@undisclosed.example.com) — 2022-02-14T08:29:14+00:00

Home > FAQ > Email > General > Secure IMAP/POP3 and SMTP FAQ Secure IMAP/POP3 and SMTP FAQ Q: What is the difference between the secure mail access and the non secure version? A: The concept is similar to HTTP and HTTPS. The secure mail access is a process that establishes an encrypted connection between you and the server, so that no one else (or machine) can observe the content that you are transferring, including your password and email content.

send_mail_using_group_mail

Anonymous (anonymous@undisclosed.example.com) — 2022-04-01T08:04:13+00:00

Home > FAQ > Email > Webmail > How to send mail using mail group How to send mail using mail group? In Lookafter webmail, you can set an email group as your alternate identity when sending mails, e.g. Sales, Marketing, Support, Finance, etc, without revealing your personal mail account.

setup_for_mail_client

Anonymous (anonymous@undisclosed.example.com) — 2023-02-17T00:31:07+00:00

Setting Up Emails on Mail Client Please select a mail client to view its setup steps: * Apple Mac Mail (IMAP) * Microsoft Outlook 2016 (IMAP) * Microsoft Outlook 2010 (POP3) * Microsoft Outlook 2013 (IMAP) * Outlook Express (POP3) * Windows Live Mail (IMAP) * Windows Live Mail (POP3) * Mozilla Thunderbird (IMAP) * Mozilla Thunderbird (POP3) * iPhone/iPod (IMAP) * Nokia Lumia (IMAP) * Android Mail App (IMAP) * Windows Mobile 5 (POP3)

signature-on-mozilla-thunderbird

Anonymous (anonymous@undisclosed.example.com) — 2022-03-04T09:36:54+00:00

Home > FAQ > Email > Email Clients & Mobile > Other Settings and Configurations > How to Create Signature on Mozilla Thunderbird How to Create Signature on Mozilla Thunderbird 1. Select your email from the left pane, and click View settings for this account. 2. Then, on “Account Settings”, enter your signature into the

signature-on-ms-outlook

Anonymous (anonymous@undisclosed.example.com) — 2022-03-04T09:24:38+00:00

Home > FAQ > Email > Email Clients & Mobile > Other Settings and Configurations > How to Create Signature on Ms Outlook How to Create Signature on Ms Outlook 1. Open a new email message on your Ms Outlook. 2. On the Message menu, select Signature > Signatures. 3. Under “Select signature to edit”, click New

smtp_error_codes

Anonymous (anonymous@undisclosed.example.com) — 2022-03-07T03:36:57+00:00

Home > FAQ > Email > Email Troubleshooting > SMTP Error Codes SMTP Error Codes There are times that you may receive bounce mail entitled “Undelivered Mail Returned to Sender” after you have sent an email to your recipient. Please kindly forward the error description to for further investigation.

smtp_error_please_authenticate_before_sending_email

Anonymous (anonymous@undisclosed.example.com) — 2015-07-28T08:05:04+00:00

SMTP Error: Please authenticate before sending email The following shows the typical error from the SMTP session using mail client such as Outlook or Outlook Express: The message could not be sent because the server rejected the sender's e-mail address. The sender's e-mail address was user@domain.tld . Subject 'Subject', Account: 'mail.domain.tld', Server: 'mail.domain.tld', Protocol: SMTP, Server Response: 451 user@domain.tld please authenticate before send', Port: 25, Secure(SSL): No, Se…

smtp_relay_quota_for_outgoing_emails

Anonymous (anonymous@undisclosed.example.com) — 2022-02-15T03:28:29+00:00

Home > FAQ > Email > General > SMTP Relay Quota for outgoing emails SMTP Relay Quota for outgoing emails If you are an email user, you have definitely come across this notorious term — SPAM. Spam mails, also known as junk mails, are unsolicited electronic mails sent in large quantities that consume the server resources and network bandwidth.

subscribe_imap_folder_ms_outlook

Anonymous (anonymous@undisclosed.example.com) — 2022-03-04T07:11:40+00:00

Home > FAQ > Email > Email Clients & Mobile > Other Settings and Configurations > Choose which IMAP folder from webmail to appear on Ms Outlook (2019, 2016, 2013) for Windows Choose which IMAP folder from webmail to appear on Ms Outlook (2019, 2016, 2013) for Windows 1. On Ms Outlook, right-click on your Inbox folder and select

subscribe_imap_folder_thunderbird

Anonymous (anonymous@undisclosed.example.com) — 2022-03-04T07:21:52+00:00

Home > FAQ > Email > Email Clients & Mobile > Other Settings and Configurations > Choose which IMAP folder from webmail to appear on Mozilla Thunderbird Choose which IMAP folder from webmail to appear on Mozilla Thunderbird 1. On Thunderbird, right-click on your email account on the left menu, and select Subscribe

switch_pop3_to_imap_ms_outlook

Anonymous (anonymous@undisclosed.example.com) — 2022-11-15T10:31:40+00:00

Home > FAQ > Email > Email Clients & Mobile > Mail Client Issues and Troubleshooting > How to 'switch' POP3 to IMAP mail account in Microsoft Outlook How to 'switch' POP3 to IMAP mail account in Microsoft Outlook POP3 protocol only downloads emails from your webmail's Inbox and does not sync emails across multiple devices. Thus, if you wish to access your emails anytime from several devices, you should consider using IMAP instead.

the_special_tag_ax_xxxxxxxx_in_mail_subject

Anonymous (anonymous@undisclosed.example.com) — 2022-09-23T07:48:17+00:00

Home > FAQ > Email > Webmail > The special tag [AX-xxxxxxxx] in mail subject The special tag [AX-xxxxxxxx] in mail subject Lookafter Mail insert a unique tag like [AX-xxxxxxxxxx] in all of the incoming and outgoing subject of email, in order to provide a better, more consistent email conversation and threading.

thunderbird_pop3_configuring_leave_msg_on_server

Anonymous (anonymous@undisclosed.example.com) — 2023-05-24T08:30:26+00:00

Home > FAQ > Email > Email Clients & Mobile > Other Settings and Configurations > Mozilla Thunderbird (POP3): Configuring How Much Days Emails are Kept on Server Mozilla Thunderbird (POP3): Configuring How Much Days Emails are Kept on Server Mozilla Thunderbird POP3 downloads emails from the server to your PC, and then deletes it from the server. You can configure how long the emails can be stored on the server before removing them. The default number of days set on Thunderbird is 14 days.

troubleshooting_0x800ccc0d_error_on_outlook

Anonymous (anonymous@undisclosed.example.com) — 2024-09-19T03:10:55+00:00

Home > FAQ > Email > Email Clients & Mobile > Mail Client Issues and Troubleshooting > Troubleshooting 0x800CCC0D error on Outlook Troubleshooting 0x800CCC0D error on Outlook The 0x800CCC0D error in Microsoft Outlook typically means that the program is unable to connect to the mail server. This can occur due to various reasons such as network issues, incorrect server settings, or security software interference.

troubleshooting_0x800ccc0e_error_on_outlook_imap

Anonymous (anonymous@undisclosed.example.com) — 2025-04-11T03:54:32+00:00

Home > FAQ > Email > Email Clients & Mobile > Mail Client Issues and Troubleshooting > Troubleshooting 0x800CCC0E error on Outlook (IMAP) Troubleshooting 0x800CCC0E error on Outlook (IMAP) The error 0x800CCC0E in Microsoft Outlook occurs when the email client fails to synchronize subscribed folders with the mail server. This is often caused by incorrect email settings, network connectivity problems, or interference from antivirus or firewall software.

troubleshooting_0x800ccc0f_error_on_outlook_pop3

Anonymous (anonymous@undisclosed.example.com) — 2022-09-22T03:34:43+00:00

Home > FAQ > Email > Email Clients & Mobile > Mail Client Issues and Troubleshooting > Troubleshooting 0x800CCC0F error on Outlook (POP3) Troubleshooting 0x800CCC0F error on Outlook (POP3) If you are getting the above errors on your Outlook, try the following steps to troubleshoot: 1. Check your POP3 settings Please follow through the steps at

troubleshooting_outlook_cannot_connect_to_server

Anonymous (anonymous@undisclosed.example.com) — 2024-07-15T02:20:02+00:00

Home > FAQ > Email > Email Clients & Mobile > Mail Client Issues and Troubleshooting > Troubleshooting Outlook cannot connect to email server error Troubleshooting Outlook cannot connect to email server error If you are getting any of the following error message on your Outlook: * Receiving reported error (0x80042108) : 'Outlook cannot connect to your incoming (POP3) email server. If you continue to receive this message, contact your server administrator or Internet service provider (ISP)…

troubleshooting_unreceived_email_on_webmail

Anonymous (anonymous@undisclosed.example.com) — 2023-10-05T02:11:01+00:00

Home > FAQ > Email > Webmail > I cannot receive an email. What should I do? I cannot receive an email. What should I do? If you haven't received an expected email, there are several steps you can take to troubleshoot the issue. Start with the following: 1. Check your Junk folder

turn_off_junk_filtering

Anonymous (anonymous@undisclosed.example.com) — 2025-09-10T02:58:46+00:00

Home > FAQ > Email > Spam & Junk > Can I turn off junk filtering option on webmail Can I turn off junk filtering option on webmail? Although we strongly recommend keeping Junk Filtering enabled on your Webmail, you do have the option to turn it off in your Webmail settings.

unjunk_email

Anonymous (anonymous@undisclosed.example.com) — 2022-03-09T02:32:40+00:00

Home > FAQ > Email > Spam & Junk > How to unjunk an email How to unjunk an email? When you are expecting an email from a sender, but did not see it in your Inbox, you may want to try searching it in the Junk folder instead. Sometimes, emails sent from a genuine sender could land in the Junk folder due to several reasons like sender's domain reputation, email subject matched your email rules, etc.

upgrade_email_scam

Anonymous (anonymous@undisclosed.example.com) — 2022-05-12T01:18:00+00:00

Home > FAQ > Email > Spam & Junk > I received email about upgrade required to avoid service interruption, should I respond to it I received email about upgrade required to avoid service interruption, should I respond to it? If you receive any email asking you to click on a button/link to verify your email address with reasons like: email storage or server upgrade, email subscription renewal, storage quota exceeded, account reactivation

use_different_html_editor_to_compose_email

Anonymous (anonymous@undisclosed.example.com) — 2022-02-22T09:36:01+00:00

Home > FAQ > Email > Webmail > Can I use different HTML Editor to compose my email Can I use different HTML Editor to compose my email? Yes. You can change it through the following steps: 1. Go to Profile. 2. Click on Editor. 3. A “HTML Editor” window will be displayed. You can select any of the editors available: System Standard,

use_gmail_to_download_emails

Anonymous (anonymous@undisclosed.example.com) — 2022-03-07T10:04:37+00:00

Home > FAQ > Email > Email Troubleshooting > How do I forward or redirect my emails to Gmail How do I forward or redirect my emails to Gmail? While Lookafter system disables email redirect/forwarding to free email service, if you want to receive a copy of your emails at your @gmail.com account, please use Gmail's Check Mail from Other Accounts feature instead, where Gmail will download your new incoming emails using POP. The setup steps are as follows.

verify_email_setup_on_iphone

Anonymous (anonymous@undisclosed.example.com) — 2022-05-05T07:39:44+00:00

Home > FAQ > Email > Email Clients & Mobile > Other Settings and Configurations > How to verify email account setup on iPhone How to verify email account setup and settings on iPhone To verify the settings of your mail account on iPhone, follow the steps below: 1. Open your iPhone Settings > select Mail > Accounts

what_if_my_recipients_claim_that_they_did_not_receive_my_email

Anonymous (anonymous@undisclosed.example.com) — 2019-08-19T08:48:08+00:00

What if my recipients claim that they did not receive my email? Have you experience having an email sent to your partner or client, but they claim to be not receiving any? Here is a checklist on how you can identify (or even solve) the issue: Check if the email is in your recipient’s spam/junk folder

what_is_concurrent_session_for_imap_pop3_smtp

Anonymous (anonymous@undisclosed.example.com) — 2025-04-03T08:34:13+00:00

Home > FAQ > Email > General > What is Concurrent Session Limit (IMAP/POP3/SMTP) What is Concurrent Session Limit (IMAP/POP3/SMTP) The concurrent session limit refers to the maximum number of simultaneous connections (via POP3, IMAP, or SMTP) allowed to your mail server. This applies to all devices and email clients accessing the mailbox at once. For example, if the limit is 10 and 10 devices are connected, the 11th device will be denied access until one session ends. Sessions are

what_is_email_header

Anonymous (anonymous@undisclosed.example.com) — 2022-02-17T02:53:29+00:00

Home > FAQ > Email > General > What is Email Header? What is Email Header? All email messages have its header that describes technical details about the message, including the sender's information, the recipient's information and the message's travelled route. This piece of information is called the email header.

what_is_email_spoofing

Anonymous (anonymous@undisclosed.example.com) — 2025-03-10T03:45:20+00:00

Home > FAQ > Email > General > What is Email Spoofing? What is Email Spoofing? Email spoofing is when someone sends an email pretending to be someone they are not. Such email appears to be originated from a trusted sender - such as customers, vendors, coworkers or managers, or even yourself - but they are actually sent from cyber-criminals, who would trick you into transferring money to them, downloading an attachment with malware that could infect to your entire network, providing them your p…

what_is_mailbox_rules

Anonymous (anonymous@undisclosed.example.com) — 2023-05-23T04:18:36+00:00

Home > FAQ > Email > General > What is Mailbox Rules? What is Mailbox Rules? Mailbox Rules helps you to organize the email and folder. Mailbox Rules will be triggered by predefined keywords and automatically transfer the email to the specific folder. The Essentials:

what_is_the_maximum_attachment_size_limit_on_webmail

Anonymous (anonymous@undisclosed.example.com) — 2025-02-20T03:25:26+00:00

Home > FAQ > Email > Webmail > What is the maximum attachment size limit on webmail What is the maximum attachment size limit on webmail? You can send messages up to 200MB in size per email on your Virtual Office (VO) webmail. If you would like to send attachments that are larger than this, you can use

what_is_the_maximum_number_of_email_i_can_set_to_view_per_page

Anonymous (anonymous@undisclosed.example.com) — 2022-02-22T09:56:06+00:00

Home > FAQ > Email > Webmail > What is the maximum number of emails I can set to view per page and how do I do it What is the maximum number of emails I can set to view per page and how do I do it? The maximum number of emails to be displayed per page on webmail is 1000.

what_to_do_if_receiving_too_many_junk_mails

Anonymous (anonymous@undisclosed.example.com) — 2024-04-17T03:40:48+00:00

Home > FAQ > Email > Spam & Junk > I am getting too many Junk mails, what should I do I am getting too many Junk mails, what should I do? There are several potential reasons for receiving an influx of junk emails. Your email address may have been obtained by spammers through various means, such as online registrations, data breaches, or sharing it on public forums. Additionally, email addresses that are published on the website are bound to receive more junk as they are easily picked up by spa…

why_cant_i_redirect_email_to_free_email_services

Anonymous (anonymous@undisclosed.example.com) — 2022-05-18T09:16:48+00:00

Home > FAQ > Email > Email Troubleshooting > Why can’t I redirect email to free email services Why can’t I redirect email to free email services? Redirecting email to Gmail, Yahoo mail, Hotmail, etc has been disabled for quite some time now, for us to offer better quality of service on the server email delivery.

why_did_my_image_formatting_turn_into_a_mess_after_being_forwarded

Anonymous (anonymous@undisclosed.example.com) — 2022-03-07T06:40:44+00:00

Home > FAQ > Email > Email Troubleshooting > Why is my image formatting turned into a mess after being forwarded Why is my image formatting turned into a mess after being forwarded? When dealing with customers or other businesses, forwarding them images depicting business layouts and plans would be a norm. Sometimes the multiple image attachments that we forward out may have their original format affected as shown in the image below :

why_email_received_is_corrupted_with_partial_content_or_duplicated

Anonymous (anonymous@undisclosed.example.com) — 2022-03-07T05:08:46+00:00

Home > FAQ > Email > Email Troubleshooting > Why email received is corrupted, with partial content or duplicated Why am I getting partial email, and sometime duplicated copy of the same email? Question: I am getting email with partial content or corrupted attachments occasionally, and sometimes multiple copies of such email. Why?

why_gmail_user_cant_see_my_forwarded_email

Anonymous (anonymous@undisclosed.example.com) — 2022-03-07T06:30:35+00:00

Home > FAQ > Email > Email Troubleshooting > Why Gmail user can't see my forwarded email? Why Gmail user can't see my forwarded email? Please be noted that when an email is forwarded out it will be saved as a .eml file, and .eml file is not supported by Gmail. To avoid this problem you can select “Text” before you click on “Forward” when you want to forward the email out. Once you select “Text”, the forwarded message will not be sent out as .eml file.

why_is_important_email_going_into_junk_mailbox

Anonymous (anonymous@undisclosed.example.com) — 2023-10-05T02:11:58+00:00

Home > FAQ > Email > Spam & Junk > Why is important email going into my Junk mailbox My important emails are going into my Junk mailbox. Why and what should I do? Reasons When an external user sends an email message to your account, Lookafter email server goes through several checking algorithms and assigns the email a junk rank based on the probability that the message is a junk mail.

why_is_mailbox_size_still_the_same_after_deleting_emails

Anonymous (anonymous@undisclosed.example.com) — 2022-02-22T11:20:47+00:00

Home > FAQ > Email > Webmail > Why is my mailbox size still the same after deleting emails Why is my mailbox size still the same after deleting emails? Question: I have deleted a lot of emails on my webmail, but the email space usage remains the same. Why is that so?

why_is_recipient_email_used_as_from_for_forwarded_and_redirected_mails

Anonymous (anonymous@undisclosed.example.com) — 2022-03-07T06:39:09+00:00

Home > FAQ > Email > Email Troubleshooting > Why is recipient's email being used as the from address for forwarded and redirected mails? Why is recipient's email being used as the from address for forwarded and redirected mails? In order to maintain good reputation for your email and domain, we have recently performed an update, which is to use the recipient address (instead of the original sender address) as the

why_is_whitelisted_senders_email_still_going_into_junk

Anonymous (anonymous@undisclosed.example.com) — 2024-12-09T07:23:25+00:00

Home > FAQ > Email > Spam & Junk > Why is My Whitelisted Sender's Email Still Going to Junk? Why is My Whitelisted Sender's Email Still Going to Junk? If you've whitelisted a sender's email address using Global Email Rules but their emails still end up in your Junk or Spam folder, follow these troubleshooting steps:

why_mail_client_download_duplicated_emails

Anonymous (anonymous@undisclosed.example.com) — 2023-05-29T07:31:19+00:00

Home > FAQ > Email > Email Clients & Mobile > Mail Client Issues and Troubleshooting > Why is my mail client downloading duplicated emails Why is my mail client downloading duplicated emails If your POP3 email client (Outlook, Thunderbird, etc) is downloading duplicated emails, you may refer to the following steps to troubleshoot:

why_mail_client_showing_ssl_certificate_expiration_warning

Anonymous (anonymous@undisclosed.example.com) — 2022-03-07T03:17:32+00:00

Home > FAQ > Email > Email Clients & Mobile > Mail Client Issues and Troubleshooting > Why is my mail client showing SSL expiration warning Why is my mail client showing SSL expiration warning? Lookafter uses SSL certificates that are issued by Let’s Encrypt for all of our email servers, to support the secure SSL connections. Let's Encrypt has two main root certificate:

why_outlook_pst_file_can_become_corrupted

Anonymous (anonymous@undisclosed.example.com) — 2023-10-11T08:06:47+00:00

Home > FAQ > Email > Email Clients & Mobile > Mail Client Issues and Troubleshooting > Why an Outlook PST file can become corrupted Why an Outlook PST file can become corrupted Outlook PST files can become corrupted due to various factors, including: 1. Oversized PST Files PST files have size limitations, and if they exceed these limits, they can become corrupt. The maximum size for a PST file varies depending on the Outlook version, but it's generally recommended to keep them below 10 to 15

why_users_cant_receive_my_email_claiming_my_ip_is_blacklisted

Anonymous (anonymous@undisclosed.example.com) — 2022-03-07T06:31:43+00:00

Home > FAQ > Email > Email Troubleshooting > Why some users cannot receive my email, claimed that my IP being blacklisted Why some users cannot receive my email, claimed that my IP being blacklisted? Question: I am getting a bounced email like the following: 5.7.1 This system has been configured to reject your mail. An IP address (1.2.3.4) found in the message's 'Received:' headers is listed by the lookup site 'xx.xx.com.'. (in reply to end of DATA command)

why-outlook-skip-downloading-some-of-my-emails-pop3

Anonymous (anonymous@undisclosed.example.com) — 2025-02-26T01:37:49+00:00

Home > FAQ > Email > Email Clients & Mobile > Mail Client Issues and Troubleshooting > Why did Outlook skip downloading some of my emails? (POP3) Why did Outlook skip downloading some of my emails? (POP3) When using the POP3 protocol to retrieve emails, it is not uncommon for mail clients (like Outlook) to occasionally miss downloading certain emails, or

why-pop3-download-old-mails

Anonymous (anonymous@undisclosed.example.com) — 2024-04-04T07:40:19+00:00

Home > FAQ > Email > Email Clients & Mobile > Mail Client Issues and Troubleshooting > Why are my old mails being downloaded to Ms Outlook again? Why are my old mails being downloaded to Ms Outlook again? POP3, a widely used email protocol, can sometimes download the same emails repeatedly. This can be frustrating, but understanding the reason behind it can help you avoid it.