Wiki https://www.agnx.com/helpdesk/ 2026-04-17T15:08:01+00:00 https://www.agnx.com/helpdesk/ https://www.agnx.com/helpdesk/lib/exe/fetch.php?media=wiki:dokuwiki.svg text/html 2022-04-19T04:16:53+00:00 Anonymous (anonymous@undisclosed.example.com) https://www.agnx.com/helpdesk/doku.php?id=faq:network_and_security:celcom_3g_network_connectivity_issue&rev=1650341813&do=diff Home > FAQ > Network > Celcom 3G network connectivity issue Celcom 3G network connectivity issue Celcom 3G customers may experience network connectivity issue while accessing their website and email server. Based on our experience with Celcom 3G: * All IP starting with 10.191.* and 10.167.* worked well. text/html 2024-12-03T09:43:12+00:00 Anonymous (anonymous@undisclosed.example.com) https://www.agnx.com/helpdesk/doku.php?id=faq:network_and_security:how_to_find_my_public_ip_address&rev=1733218992&do=diff Home > FAQ > Network > How to find my public IP address How to find my public IP address Your public IP address is the unique identifier your internet provider assigns to your device for external communication. Here’s a step-by-step guide to help you find it. text/html 2022-04-19T03:58:02+00:00 Anonymous (anonymous@undisclosed.example.com) https://www.agnx.com/helpdesk/doku.php?id=faq:network_and_security:how_to_know_if_account_is_compromised&rev=1650340682&do=diff Home > FAQ > Security > Account Security > How do I know if my account is compromised How do I know if my account is compromised? If you suspect your email account has been compromised, go through these steps to check and verify: 1) Check your login history On your webmail, go to text/html 2022-04-19T10:23:14+00:00 Anonymous (anonymous@undisclosed.example.com) https://www.agnx.com/helpdesk/doku.php?id=faq:network_and_security:how_to_perform_traceroute&rev=1650363794&do=diff Home > FAQ > Network > How to perform Traceroute on my computer How to perform Traceroute on my computer? If you feel that accessing to our service is slow and sometimes the system is not even responding, performing a tracecroute command can be useful for determining if the network issues are the cause of your access and connection problems. text/html 2022-01-26T03:51:06+00:00 Anonymous (anonymous@undisclosed.example.com) https://www.agnx.com/helpdesk/doku.php?id=faq:network_and_security:how_to_run_mtr_linux&rev=1643169066&do=diff How to run an MTR If you feel that accessing to our service is slow, or it could not be reached, we may ask for an MTR report, which helps us trace your network traffic along its path to the server. To generate an MTR report, please follow these steps: text/html 2025-11-09T04:09:04+00:00 Anonymous (anonymous@undisclosed.example.com) https://www.agnx.com/helpdesk/doku.php?id=faq:network_and_security:how_to_run_mtr&rev=1762661344&do=diff Home > FAQ > Network > How to run an MTR How to run an MTR If you feel that accessing to our service is slow, or it could not be reached, we may ask for an MTR report, which helps us trace your network traffic along its path to the server. To generate an MTR report, please follow these steps: text/html 2022-10-27T10:11:21+00:00 Anonymous (anonymous@undisclosed.example.com) https://www.agnx.com/helpdesk/doku.php?id=faq:network_and_security:scan_email_ports_using_nmap&rev=1666865481&do=diff Home > FAQ > Network > How to scan email ports using NMAP How to scan email ports using NMAP If you are experiencing connection issue on mail server like Microsoft Outlook, one of the troubleshooting methods is to check if your device, network, proxy or firewall is blocking any of the email ports (POP, IMAP, SMTP). text/html 2015-07-28T09:52:41+00:00 Anonymous (anonymous@undisclosed.example.com) https://www.agnx.com/helpdesk/doku.php?id=faq:network_and_security:traceroute_mac_os_x&rev=1438077161&do=diff Trace Route on Mac OS X Follow the steps below to perform traceroute on Mac OS X. * Launch Network Utility (Go to Applications-> Utilities -> Network Utility or direct search from the Search Tool). * Select Traceroute. * Enter the domain name for which you want to perform a traceroute, and then click text/html 2022-04-19T04:15:22+00:00 Anonymous (anonymous@undisclosed.example.com) https://www.agnx.com/helpdesk/doku.php?id=faq:network_and_security:what_is_sap&rev=1650341722&do=diff Home > FAQ > Security > Suspicious Access Prevention (SAP) > What is Suspicious Access Prevention (SAP) What is Suspicious Access Prevention (SAP)? As part of the ongoing effort to improve the security of your virtual office (VO) account and to reduce the impact of compromised incidents, Lookafter announces the release of text/html 2023-10-30T06:01:27+00:00 Anonymous (anonymous@undisclosed.example.com) https://www.agnx.com/helpdesk/doku.php?id=faq:network_and_security:what_to_do_when_account_is_compromised&rev=1698645687&do=diff Home > FAQ > Security > Account Security > What should I do if my account was compromised What should I do if my account was compromised? When your email account is compromised, here are several steps you should take to secure your account and avoid it from being compromised again: