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| faq:email:check_ms_outlook_pop3_settings [2022/09/22 10:41]  – created vikki | faq:email:check_ms_outlook_pop3_settings [2023/10/02 11:57] (current)  –  vikki | 
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| |{{:faq:email:email_clients_and_mobile:ms-outlook:change-password:1.jpg|}}| | |{{:faq:email:email_clients_and_mobile:ms-outlook:change-password:1.jpg|}}| | 
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| 2. Select **Account Settings** > **Manage profile**. | 2. Select **Account Settings** > **Manage Profiles**. | 
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| |{{:faq:email:email_clients_and_mobile:ms-outlook:change-password:2.jpg|}}| | |{{:faq:email:email_clients_and_mobile:ms-outlook:change-password:2.jpg|}}| | 
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| 4. Double-click on your email account. | 4. Double-click on your email account. | 
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|  | {{:faq:email:email_clients_and_mobile:ms-outlook:check_settings_pop3:4.jpg|}} | 
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| 5. In the "Change Account" window, make sure the settings are as follows: | 5. In the "Change Account" window, make sure the settings are as follows: | 
| ^Email Address:|(Enter your email address, e.g. test@lookafter.com)| | ^Email Address:|(Enter your email address, e.g. test@lookafter.com)| | 
| ^Account Type:|**POP3**| | ^Account Type:|**POP3**| | 
| ^Incoming mail server:|**vo1.agnx.com / vo2.agnx.com / g1.agnx.com**\\ **<color #ed1c24>IMPORTANT:</color>** Please consult Lookafter Helpdesk to confirm which server to be used for your domain.| | ^Incoming mail server:|**vo1.agnx.com / vo2.agnx.com / g1.agnx.com**\\ **<color #ed1c24>IMPORTANT:</color>** To confirm which server to be used for your domain, please use the [[https://t.agnx.com/r/email-check.html|Email Lookup Tool]] or consult Lookafter Helpdesk.| | 
| ^Outgoing mail server (SMTP):|**vo1.agnx.com / vo2.agnx.com / g1.agnx.com**\\ **<color #ed1c24>IMPORTANT:</color>** Please consult Lookafter Helpdesk to confirm which server to be used for your domain.| | ^Outgoing mail server (SMTP):|**vo1.agnx.com / vo2.agnx.com / g1.agnx.com**\\ **<color #ed1c24>IMPORTANT:</color>** To confirm which server to be used for your domain, please use the [[https://t.agnx.com/r/email-check.html|Email Lookup Tool]] or consult Lookafter Helpdesk.| | 
| ^User Name:|(Enter your email address, e.g. test@lookafter.com)| | ^User Name:|(Your full email address)| | 
| ^Password:|(Enter your password)| | ^Password:|(Your correct password)| | 
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|  | {{:faq:email:email_clients_and_mobile:ms-outlook:check_settings_pop3:5.jpg|}} | 
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| 6. Next, click **More Settings...**. | 6. Next, click **More Settings...**. | 
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| 7. On the pop-up box, go to the "Outgoing Server" tab, and select the **"My outgoing server (SMTP) requires authentication"** and **"Use same settings as my incoming mail server"** options. | {{:faq:email:email_clients_and_mobile:ms-outlook:check_settings_pop3:6.jpg|}} | 
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|  | 7. On the pop-up box, go to the "Outgoing Server" tab, and make sure the **"My outgoing server (SMTP) requires authentication"** and **"Use same settings as my incoming mail server"** options are selected. | 
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|  | {{:faq:email:email_clients_and_mobile:ms-outlook:check_settings_pop3:7.jpg|}} | 
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| 8. Then, go to the "Advanced" tab, make sure the port numbers and encryption types are as follows: | 8. Then, go to the "Advanced" tab, make sure the port numbers and encryption types are as follows: | 
| ^Outgoing server (SMTP):|**465**| | ^Outgoing server (SMTP):|**465**| | 
| ^Use the following type of encrypted connections|**SSL/TLS**| | ^Use the following type of encrypted connections|**SSL/TLS**| | 
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|  | {{:faq:email:email_clients_and_mobile:ms-outlook:check_settings_pop3:8.jpg|}} | 
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| Once done, click **OK** to save and close the pop-up window. | Once done, click **OK** to save and close the pop-up window. | 
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| 9. After checking on all settings, click **Next** for Outlook to test on the incoming and outgoing connections. | 9. After checking on all settings, click **Next** for Outlook to test on the incoming and outgoing connections. | 
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|  | {{:faq:email:email_clients_and_mobile:ms-outlook:check_settings_pop3:9.jpg|}} | 
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